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Fulfilment Executive (EU)
Live Nation Entertainment
London, , United Kingdom
Job Details - this job has expired, please see similar jobs below
The Fulfilment Executive will be responsible for the timely dispatch of customer orders for the UK and/or Germany/Netherlands, provide 2nd line fulfilment support for sellers within the market by reducing order breakage and building consumer confidence for the region in accordance with the Seatwave user agreements and company policies.
WHAT YOU WILL BE DOING
• Monitor and respond to all email queries in line with service level agreements
• Responsible for resolving seller escalations and managing the seller fulfilment queue to ensure service levels are met at all times
• Responsible for identifying and resolving all broken orders in line with defined Company policies and practices
• Ensure that potential issues with orders are spotted, resolved and that clear & timely communication with sellers occurs
• Responsible for monitoring internal management information to proactively manage potential breakage issues
• Provide exceptional support to our advisor teams in Manchester & Bulgaria when required via phone, online chat or email.
• To take full ownership of all advisor related issues during each shift and ensure detailed handover for unresolved cases.
• Undertake other duties as required by management
WHAT YOU NEED TO HAVE
• Proven experience in a customer service based role, in an office environment
• Fluent in English (German and/or Dutch desirable)
• Strong computer literacy, excellent knowledge of MS Office and be comfortable working on the Internet.
• Excellent communication and planning skills
• Exceptional follow-through, initiative, attention to detail, as well as problem solving and analytical skills
• Able to work well under pressure with good time management and multitasking skills
• Strong ability to prioritize and organize workload
• Experience with a ticketing management system or equivalent retail inventory tool
• Experience working in a fast-paced environment
• Ability to effectively work with team members
YOU
• You will be accountable for the duties that you carry out, taking ownership and acting accordingly.
• You will exhibit a sense of integrity by doing what you say you are going to do and be reliable to members of your direct team and within the department
• You will be present to the needs of your team and help others succeed by working collaboratively with those within and outside the department.
• You will communicate clearly and transparently, both orally and in writing with Customers and the wider team
• You will strive for service excellence within the customer service department
• You will innovate by embracing change and developing new ideas