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Specialist, Loyalty & Retention, Campaign Management, Temporary Full Time
Bell Media
Toronto, , Canada
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Bell is a truly Canadian company with a 136 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Position Description:
Reporting directly to the Senior Manager, Campaign Management Team, BRS Loyalty and Retention, the successful candidate will work closely with various business units within Bell to build & execute Retention campaigns. Your experience in telecommunications, understanding of Bell’s processes, project / campaign execution and drive to create a positive customer experience will be an asset. In addition, your analytical abilities will help you to analyze results in an effort to identify new projects and programs and your communication skills will allow you to liaise effectively with various teams to meet your objectives. Your contributions will have direct impacts on company profitability. This position provides an excellent opportunity to work in a high profile, dynamic and challenging environment.
This position is temporary, full-time until October 13th, 2017.
Job Duties/Accountabilities:
• Design & execute target strategies, campaign treatments & supporting business cases to reduce churn & calls (outbound, reactive routing, email, in browser, direct mail)
• Modify existing campaigns to meet changing business needs and drive higher ROI’s
• Reduce churn & calls by improving/maximizing various customer touch points
• Create overall campaign launch plan & project manage against milestones
• Execute campaigns on time with cross-functional teams
• Complete follow through with campaign post mortems and weekly reporting
Critical Qualifications/Competencies:
• Minimum 2 years of leadership experience
• Strong analytical, problem solving and decision making skills
• Business case development
• Highly motivated and able to proactively seek out innovative approaches to business challenges
• Proven ability in project management and leading cross functional teams
• Able to manage multiple priorities and deadlines
• Detail oriented
• Excellent communications skills, both written and verbal
• Proficiency in Excel and PowerPoint
• Flexibility and the ability to comfortably operate in an ever-evolving environment
• Possess a university degree with a Business, Marketing and/or related discipline
• Telecom Industry experience is an asset
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 01/20/2017
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto