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Rep 2, Credit & Account Services - Back Office Support
Comcast
Alpharetta, GA, United States
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Job Summary:
Responsible for outbound communications to customers regarding account
payments. Processes and verifies accurate payment of invoices. Maintains
all assigned credit accounts. Provides research, auditing, reporting,
and performs other assigned tasks as required. Works with moderate
supervision/guidance. Is accountable for individual results and impact
on team.
Core Responsibilities:
• Contacts customers with delinquent accounts and attempts to determine
reason for overdue payment.
• Arranges for debt repayment or establishes repayment schedule based on
customers' financial situation.
• Receives payments and posts amounts paid to customer accounts.
• Issues daily reports on the status of delinquent accounts and tracks
collection efforts.
• Performs various administrative functions for assigned accounts, such
as recording address changes and purging the records of deceased
customers.
• Keeps up-to-date on working applicable state and federal laws
regulating collection activities.
• Handles bankruptcy programs.
• Processes and schedules soft no-pays.
• Issues workflows from customer service or agency issues.
• Updates collection agency to remove accounts.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• High School or Equivalent
• Generally requires 2-5 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer