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VP, Technical Operations
Comcast
Beaverton, OR, United States
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Job Summary:
The VP Technical Operations will provide executive-level guidance for all Technical Operations for the entire Oregon/ Southwest Washington Region. The VP, Technical Operations will report directly into the Region Senior Vice President, serving as the key regional interface with the division office. The VP represents the regional interests and will partner with the Divisional, National, and Regional Cable finance leads as well as the Executive leads for all functional areas within the region.
Core Responsibilities:
• Creates and executes strategies to achieve business goals such as increasing revenues removing expenses and developing a skilled motivated satisfied and diverse workforce. Confirm if you would like for me to remove this bullet point.
• Oversees area technical operations for the Oregon/ Southwest Washington Region consisting of 840k customer relationships.
• Responsible for the field fulfillment customer experience, including Commercial Business fulfillment activities.
• Oversees local dispatch and logistics operations
• Partners closely with Network Operations and Engineering team.
• Strategically works with other functional leaders in forecasting customer activity and resulting resource requirements; identifies and manages resources allocation and needed employee skill sets within the area based on forecasted work levels.
• Responsible for overseeing expense budgets including labor and capital.
• Ensures the financial and operational planning processes are tied to business planning processes.
• Monitors and analyzes all matters that impact the operational performance of the Region and takes appropriate action to address any trends.
• Accountable for working with the region to meet or exceed regional P&L capital and forecasting specifically area controllable elements of the P&L.
• Translates the organization's vision, values, and business goals into individual and team goals.
• Manages technical operations metrics cost control initiatives and complex strategy and activity.
• Reviews and submits reports that provide critical data to drive ongoing operational performance improvement.
• Leads the Customer Experience/ employee experience effort for the field operations and commops teams. Coordinating with region and division Customer Experience leads.
• Drives customer satisfaction through a laser focus on execution/fulfillment of the work.
• Responsible for both internal and external (business partner) work force resource, performance, and productivity
• Works closely with business operations (Finance) in executing fleet, facility, and other asset management
• Leads by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships.
• Partners with Human Resources on selecting and managing the best talent possible.
• Interprets, administers, and implements corporate policies and procedures.
• Strong partnership with functional peers in other regions and West Division
• Knows the competition and innovates appropriately.
Job Specification:
• Bachelor's Degree or Equivalent
• Minimum 10 years of experience at an executive-level in a complex large size cable or telecom organizations (1 Million subs or more)
• 10 years of experience must include a mix of operations and financial/analytical responsibilities including P&L.
• Previous large market General Manager, VP Operations, AVP, or other similar level experience preferred.
Competencies:
• Leadership and Strategic Thinking
• Financial Acumen
• Effective Team and Relationship Building
• Execution Excellence & Reliability
Comcast is an EOE/Veterans/Disabled/LGBT employer