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Senior Manager, Business Intelligence
Bell Media
Toronto, , Canada
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Bell is a truly Canadian company with over 136 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
The Customer Operations team is a fast paced, dynamic, customer focused team which also strives to aaccelerate professional growth and development through career mobility. Our philosophy is to fill vacancies with qualified internal candidates before hiring externally, offering you countless ways to shape your future.. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes.
Within the Customer Operations Business Intelligence team, our people are empowered to make big things happen and are supported by growth, training and personal development opportunities. Being at the forefront of strategy, planning and execution, we are always in need of talented people who like to get things done.
As a member of our team, you will have endless opportunities to partner with other like minded high energy professionals that are passionate about contributing to Bell’s goal to be recognized by customers as Canada’s leading communications company.
We currently have a requirement for a Senior Manager, Business Intelligence with in-depth knowledge of customer targeting, data mining and reporting supporting the delivery of marketing campaigns and communications. This individual should be passionate about creating actionable insight and delivering results to drive the evolution of the campaign delivery team.
Primary Responsibilities:
• Lead a team of analyst professionals that support the development of campaigns lists and communications
• Analyze data and results to create actionable insights to optimize campaign outcomes
• Consult with marketing stakeholders to interpret business needs into data and analytical requirements
• Evaluate new tools and processes to support ongoing process efficiencies and innovation
• Develop self serve reporting and dashboards that benchmark success factors for customer value and campaign response
• Design and deliver test and learn campaigns
• Lead the effort in growing the business intelligence capabilities within our practice
Mandatory Qualifications:
• Bachelor’s Degree in Mathematics, Computer Science or other Bachelor’s Degree equivalent from a recognized educational institution
• Minimum of 4 years of practical hands on experience with SAS, SQL and IBM Campaign suite of tools
• Self-motivated team player with a strong work ethic and the ability to multi-task with changing priorities
• Strong analytical and problem-solving skills
• Excellent oral and written communication skills
• Proven ability to translate business requirements into technological solutions/capabilities
• Ability to present ideas/solutions to peers and clients, as well as, assist in sales and pre-sales support activities as required (development of presentations, demonstrations, proposals, etc.)
• Ability to work under tight deadlines and pressure while delivering within given budgets
Preferred Qualifications:
Experience in the following areas would be considered an asset:
• Customer segmentation and analytics experience supporting a marketing organization
• Delivering projects in a consulting services firm
• Data extraction, transformation and load
• Other BI tool sets such as Tableau and Microstrategy
Skills/Personal Traits:
• Solid interpersonal skills with the proven ability to work with minimal guidance
• Demonstrated team skills and experience working with client teams
• Responsiveness
• Planning and organizing skills
• Flexibility and adaptability to ambiguity
• Client and quality focused
• Problem-solving skills
Bilingualism is an asset (English and French)
Additional Information:
Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 01/20/2017
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto