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VP, Finance - Customer Experience
Comcast
Centennial, CO, United States
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Job Summary:
Reporting to the Division Vice President for the West Division Office, the VP of Finance will be responsible for providing executive-level guidance for all financial forecasting, analysis, reporting and budgeting activities for the Division Customer Experience Departments (Customer Care, Service Delivery and Technical Operations). Develops and implements internal operational business controls and utilizes bench-marking tools to provide comprehensive financial and operational performance. recommendations. Identifies growth opportunities, develops long-term strategic plans, and manages multiple teams of professionals.
Core Responsibilities:
• Provide strategic direction, in partnership with Headquarters teams, around optimizing the Division customer support operations with a balance of the ideal customer experience and expense efficiency.
• Partner with customer experience teams to provide thought leadership around processes that support cost efficiency, an appropriate level of financial tracking and accurate forecasting.
• Develop key relationships with the Regions, Division functions, and HQ teams to enable a collaborative approach to job responsibilities.
• Review, coordination and approvals of key internal hiring and promotions; review, coordination and approvals of key contracts.
• Provide financial expertise to operating management and interact with senior management on both operational and financial short range and long range planning.
• Oversee preparation and review of monthly operating financial statements forecasts monthly variance analysis and budget data.
• Analyze all aspects of financial performance and provide recommendations for improvement.
• Coordinate responses for internal audits.
• Ensure that all systems of financial and operational internal controls are functioning properly at the Division level.
• Direct preparation of annual capital and operational budgets for the assigned departments.
• Coach mentor and develop finance staff throughout the division.
Job Specification:
• Minimum ten (10) years of progressively responsible finance/accounting experience including management and direction of staff.
• Ability to lead a multi-site finance and accounting organization serving large customer and employee base.
• Prior telecommunications financial experience preferred.
• Bachelor s Degree in Business Administration or Accounting. CPA and/or MBA preferred.
• Strong collaboration, influencing and teambuilding skills
Comcast is an EOE/Veterans/Disabled/LGBT employer