This job has expired, please see additional jobs below
Billing Operations, Analyst
Sirius XM
Washington, DC, United States
Job Details - this job has expired, please see similar jobs below
Position Summary:
To ensure accuracy and completeness of daily Enterprise Billing Operations processes: Manual Invoicing, Credit Memos, Check Processing and Refunds. Perform Enterprise reconciliations to ensure accuracy of data, customers are not negatively impacted and report findings to management. Examine daily, weekly and monthly operational metrics for possible production issues and process improvement recommendation/implementation. Notify management of production issues with possible solution.
Duties and Responsibilities:
• Maintain operational and relationship duties with Partner Payments concerning the processing of B2B payments in Oracle.
• Maintain operational and relationship duties with Data Quality, Customer Care, AP and other Revenue Assurance teams concerning the B2B processing of payments, refunds and invoices.
• Responsible for performing basic and complex research/analysis of invoicing, refunds and payment issues which involves working with Listener Care, as well as third party vendors.
• Manages and processes Manual Invoices.
• Research B2C unapplied payments prior to posting in order to reduce the overall number.
• Update customer accounts as required and notate based on research.
• Maintains operational metrics and provide information for monthly operational reports.
• Safeguard customer confidential information at the worksite at all times.
• Performs other duties as assigned.
Supervisory Responsibilities:
• There are no supervisory responsibilities associated with this job.
Minimum Qualifications:
• BS/BA Degree and/or equivalent combination of education and experience preferred.
• 3 to 5 years Billing Operations, Revenue Operations, Treasury or Banking experience.
Requirements and General Skills:
• Excellent written and oral communication skills.
• Ability to work independently and in a team environment.
• Ability to pay attention to details and be organized.
• Ability to multi-task.
• Willingness to take initiative and to follow through on projects.
• Must have legal right to work in the U.S.
Technical Skills:
• Knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
• Experience using Billing software preferred.
• Experience using Payment Processing software; such as, JPMChase LORI/Exception Manager preferred.
Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.