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Training Manager (CashNet)
Blackboard Inc.
Phoenix, AZ, United States
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Blackboard helps shape the future of education by delivering technology and services solutions that transform the learning experience. We continually innovate to better enable educators, parents, and learners of all types to teach, learn, connect and communicate whenever they want and wherever they are. We partner with educational institutions globally in the higher education, K-12 and professional education markets to improve the education experience both inside and outside the classroom by facilitating access to information, enabling stronger student engagement and collaboration, enhancing communication, and supporting student safety, success and institutional effectiveness. Most importantly, we help every student achieve their full potential through access to lifelong learning.
Blackboard Transact™ is an integrated technology platform that helps improve the student experience and campus safety, while helping streamline business operations and increasing revenue. The Blackboard Transact platform includes capabilities within two integrated modules:
• Commerce Management: facilitates campus ID card issuance, cashless payment processing, account management and reporting on-campus, off-campus, and online.
• Security Management: monitors all campus activity using integrated door access control, video surveillance and mass notification capabilities.
POSITION RESPONSIBILITIES
Blackboard, the leader in higher education learning software and campus card systems, is searching for a highly skilled Training Manager. Based in Phoenix Arizona Blackboard campus card systems are installed in North America’s largest and most prestigious universities. As a Training Manager you are responsible for the design and development of highly interactive training programs and the management of audience participation and results. This individual will design and produce instructor and student facing materials that will facilitate the delivery of classroom and self-paced training sessions. Training initiatives address the needs of multiple audiences with varied perspective. The Training Manager must be able to convey technical information in a way that generates and maintains interest and excitement in the topic and is able to quickly read personalities of the audience and adjust as needed. This individual will be required to quickly learn and utilize multiple electronic learning tools and will also be responsible for data collection and management associated with the training program. The Training Manager’s work will be associated with Blackboard’s Payment Solutions Suite, CASHNet. Specifically,
• Plan and manage course development projects so that deliverables are provided on time for varied training audiences (new users, existing users, specialized customer groups, etc).
• Quickly become proficient with Skilljar’s LMS platform and manage ongoing system updates.
• Quickly develop a level of product knowledge to serve as a subject matter expert for clients and internal teams.
• Build relationships and partner with subject matter experts to collaborate on content creation.
• Develop instructional materials for both the instructor and student, including exercises, case scenarios and assessments, using appropriate learning methods and revising materials based on the end-user.
• Delivers classroom training (live and online).
• Coach and assist customers as a subject matter expert to ensure satisfaction with CASHNet products.
• Strategize with other client facing teams to help overcome challenges.
• Manage and expand upon the training data stored within the CRM system and explore integration options between the various software systems used by the team.
• Examine audience participation and assessments to assist clients with participation tracking and to determine how to make the program more effective.
Required Skills
• Bachelor’s degree
• 3-5 years training experience
• Excellent facilitation and presentation skills.
• Clear, concise written communication skills.
• Customer service mentality.
• Strong interpersonal skills and relationship building a must.
• Strong computer systems and technical skills; the ability to learn new technical skills/software quickly.
• Ability to interpret technical specifications and requirements and successfully present the information to a non-technical audience.
• Demonstrate the flexibility to adapt and adjust to sudden changes in business needs, resources and participant needs.
• Able to work autonomously.
• Exceptional organization skills and ability to juggle multiple initiatives effectively.
• Ability to make good business decisions, manage priorities and work well with customers and internal teams.
Preferred Skills
• Experience with payments and credit card processing systems.
• Experience with Techsmith’s Camtasia video production software
• Experience with the Skilljar LMS platform.
• Experience with Salesforce.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity or expression, military/veteran status, or any other protected factor.
Location/Division: Denver, CO, USA, Oakland, CA, USA Job Requisition: BB-1100