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Business Support Analyst
Autodesk
San Rafael, CA, United States
Job Details - this job has expired, please see similar jobs below
Description
Do what’s next
Are you looking for an exciting job that allows you to explore and learn? Do you thrive in an environment where you can work on real, challenging issues?
We have an opening for a Business Support Analyst, including support of applications hosted in AWS cloud. Our engineering culture will empower you to make effective decisions, work collaboratively, and take accountability for engineering projects at the core of the company.
The Role
Here is how you can contribute to our team and the key functions that you will do on the job:
• Work on some of the most complex challenges in large scale computing by utilizing your skills in data structures, algorithms, and object oriented programming.
• Provide Level 2 Incident Management support for customer facing applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
• Automate manual enterprise operations tasks and optimize business process to reduce workloads & create proficiencies
• Monitor and maintain operational readiness of Enterprise Applications including AWS hosted applications
• Support Autodesk enterprise growth and ensure stability through maintenance activities on Enterprise Applications
• Design, develop, re-factor, optimize, and enhance web application software utilizing Java and other open source technologies.
• Work with open source tools, create API, rich dashboards and implement proactive monitoring
What you need to succeed
• Bachelor's degree, preferably in Computer Science, Computer Engineering, or related quantitative field.
• 8+ years of overall experience with some exposure to Support.
• 3+ years’ experience developing Java or C# applications
• Linux shell scripting or PERL programming experience
• SQL / NO-SQL / General Database experience
• SAP SD/MM configuration as well as ABAP.
• SAP SD pricing configuration
• SAP FI/CO configuration.
• AWS, Digital River and CRM platforms such as Salesforce and Siebel as preferred.
• Start-up mentality
• Ability to effectively articulate technical challenges and solutions
• Deal well with ambiguous/undefined problems; Ability to think abstractly
• Ability to work independently and as part of a team
• Willingness to learn new technologies
Life at Autodesk
Innovative. Rewarding. Respectful. These are words we hear every day from employees about life at Autodesk. We empower our customer with technology that impacts the world though better design and we start by empowering our employees to do their best work at home or in the office. We encourage employees to demonstrate their expertise, communicate honestly, and be a bit of a genius. Autodesk employees are free to share opinions and know that they will be respectfully listened to.