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Sr Engineer, Prodt Dev Engineering
Comcast
Reston, VA, United States
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Job Summary
The Operations Senior Systems Engineer's role is to ensure the integrity, availability and performance of the Video On Demand processing infrastructure across various workflows. This is achieved by monitoring; maintaining, supporting, and optimizing all networked software and associated operating systems. The Operations Senior Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of the Video On Demand infrastructure investments. In addition, the Operations Senior Systems Engineer will help to align architecture, development, and operations, in order to enhance collaboration and accountability, streamline decision making, reduce hand-offs, and ultimately deliver faster results with improved Video On Demand quality. This individual will also mentor and provide guidance to the Systems Engineer staff.
Core Responsibilities
Strategy & Planning
• Collaborate with product owner staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve Video on Demand systems issues
Acquisition & Deployment
• Design and deploy new applications and enhancements to existing applications, software, and operating systems
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Conduct research on software and systems products to justify recommendations and to support purchasing efforts
• Interact and negotiate with Architecture, Engineering and Development to secure system-related products and services
Operational Management
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
• 24x7 On-call operations role
• Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams
• Design and perform server and security audits, system backup procedures, redundancy and other recovery processes in accordance with the company's disaster recovery and business continuity strategies
• Integrate monitoring, metrics, and system performance and trend for proactive scalability
• Ensure system connectivity of all servers, shared software, groupware, and other applications
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
• Ensure compatibility and interoperability of in-house computing systems
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems
• Monitor and test system performance; prepare and deliver system performance statistics and reports
• Provide orientation and training to end users for all modified and new systems
• Provide guidance and assign tasks to System Engineers
Job Specification
Knowledge & Experience
• 3-5 years proven experience in overseeing the design, development, and implementation of software systems, applications, and related products
• 3-5 years proven experience with systems planning, security principles, and general software management best practices
• Excellent understanding of the organization's goals and objectives
• Knowledge of applicable data privacy practices and laws
• Good project management skills
• Excellent written, oral, and interpersonal communication skills
• Ability to conduct research into systems issues and products as required
• Ability to communicate ideas in both technical and user-friendly language
• Highly self motivated and directed, with keen attention to detail
• Proven analytical and creative problem-solving abilities
• Able to prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Ability to work in a team-oriented, collaborative agile environment
Formal Education
• The Systems Engineer will have a bachelor's degree and 10 years of System Engineering experience or associate degree and 12 years related experience, or 15 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer