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Esports Tournament Administrator, Hearthstone
Blizzard Entertainment
Irvine, CA, United States
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Blizzard Entertainment is seeking an enthusiastic, organized, and self-motivated person to help execute our esports tournaments. Tournament administrators are esports specialists who support Blizzard players with tournament related issues and work closely with other members of the Blizzard esports team to administrate Blizzard esports tournaments. Through problem identification, information gathering, in depth knowledge of tournament rules and systems, education, and resolution, tournament admins are required to provide clear, consistent, and exceptional communications to our tournament players.
Responsibilities
• Be the customer oriented face for the esports team to administrate Blizzard esports tournaments.
• Responsible for contacting players via email to provide rules, clarifications, and communications for esports tournaments.
• Identify, create, and collect necessary documentation for players.
• Generate reports regarding player experience, sentiment, and feedback.
• Display a professional, positive, and enthusiastic demeanor to employees and players.
• Learn, review, and assist in further development of departmental policies and procedures.
• Compile tournament data reports for esports team and Hearthstone game team.
• Mediate disputes using a perfect knowledge of Blizzard esports tournament rulesets.
• Other duties as assigned.
Requirements
• A passion for esports, the Hearthstone esports community
• In-depth knowledge of Hearthstone Championship Tour rules
• In-depth knowledge of esports tournament structures
• Bachelor’s degree or equivalent experience
• A minimum of 1 year experience in tournament administration or customer service
• Experience working with international players and exposure to multi-cultural environments
• Organized, extremely detail-focused, and driven to consistently provide clear communications
• Excellent communications skills in verbal and written English
• Possess excellent interpersonal and diplomatic skills, while maintaining an ability to always stay focused on the work at hand
• High proficiency in the Microsoft office suite including Excel, PowerPoint, and Word
• Able for occasional travel, including international travel
• Ability to work under pressure in a fast-paced environment
Pluses
• Active participant or leader within the Blizzard esports communities
• Professional industry front of house hospitality or customer service
• Experience in sports or esports live video production and broadcasting
• Experience in Confluence and Jira with a passion for documentation
• Fluent in Korean, Japanese, Mandarin Chinese or other foreign languages
Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences…ever. Join us!