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Localization Solutions Manager
Netflix
Los Gatos, CA, United States
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Product Localization team is responsible for translation and cultural adaptation of most things Netflix creates, from beautiful user interfaces to cinematic original programming. We treat each country we enter differently, since it is not just about translation, it is about providing our audience with an experience that feels local, and we do it at scale.
Our team is looking for a seasoned Localization Solutions Manager to lead and manage the highest strategic localization programs and projects as it scales. Working with other localization leaders and cross-functional teams within the company, you analyze and translate business, information, quality, and technical requirements into an architectural blueprint that outlines solutions to achieve business objectives. These objectives could be of technical, strategic, or financial nature both internal to the team or with other stakeholders. Following a data driven approach, you would propose changes in processes, workflows, and standards as they relate to continuous improvement of localization and globalization, and oversee the launch and completion of such changes in collaboration with teams and stakeholders involved.
RESPONSIBILITIES
• Partners with business analysts, systems analysts and engineers in requirements gathering and reviews of internal tools and system (workflow and quality)
• Responsible for analyzing and translating business, information and technical requirements into an architectural blueprint that outlines solutions to achieve business objectives
• Research and maintain knowledge in emerging localization technologies and solutions to solve business problems. Viewed as an expert and critical resource across multiple disciplines
• Collect information through a variety of methods (shadowing, interviews, surveys, reading reports etc.). Analyze and interpret data to unearth weaknesses and problems, and comprehend and communicate the causes
• Lead and support ongoing strategic projects with cross functional business knowledge
• Establish KPIs for measuring quality of process & solutions; escalate issues accordingly, and recommend future enhancements for workflow & solution roadmap
• Formulate recommendations and solutions based on business needs, capabilities and limitations
• Present findings and suggestions with ample justification and practical advice. Assist the business in implementing the solution and resolve any occasional discrepancies
ROLE REQUIREMENTS
• +5 years of consulting or large scale multi-disciplinary business program management
• Knowledge of localization and globalization tools, workflows, and technology, and other diverse business areas such as product development, finance, technology management, general business management
• Aptitude in creative problem-solving, and technical and engineering solution; knowledge of continuous improvement or lean methodology
• Ability to think global in order to act locally
• Experience managing large data sets and utilizing to drive performance and process improvements
• Outstanding presentation, communication, and interpersonal skills at the leadership level