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Senior Program Manager, Knowledge Management
Blizzard Entertainment
Irvine, CA, United States
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Blizzard Entertainment is a community of over 4000 global employees who are passionate about not only gaming, but entertainment, and the technology that drives our users experience. We have been rated by Fortune as one of the "Best Places to Work" for several years running (and our ranking continues to rise!). Our goal is to delight our customers by never settling for anything but the highest quality and providing worlds filled with creativity and adventure around every corner. If you are bright, engaging, eager to learn, and ready to make an impact… we've been waiting for YOU!
We are seeking an enthusiastic, passionate, intelligent and collaborative (see what we did there?) senior program manager to join our proprietary internet-based online gaming, digital distribution, and digital rights management platform called Battle.net. This role will lead key strategic initiatives within Battle.net and will be responsible for end-to-end ownership of a program from concept inception, delivery, and adoption. Our ideal candidate has comprehensive knowledge of concepts, principles, practices, and procedures in a professional software development environment and a background in operating live systems, environments, build systems, and deployment technologies. They are tenacious in their pursuit of efficiency and availability, and are able to thrive in a highly critical environment.
WHAT YOU WILL BE DOING
• Act as project leader, gather, document, and organize business, functional, and creative requirements for new projects from project stakeholders.
• Provide motivation and direction to ensure that project goals, objectives, milestones, and deliverables are achieved.
• Manage programs and projects – perform project management responsibilities including milestone definition, task tracking, risk management, and status reporting.
• Provide visibility, build relationships and communications processes for sharing progress across the organization
• Work and establish relationships with other program managers across Battle.net
WHAT WE REQUIRE FROM YOU
• A minimum of 4 years’ experience as a program manager, product manager, or similar working on widely used customer-facing products or web applications
• Experience simultaneously running multiple projects through the full software development life-cycle
• Experience implementing, championing, and working with Agile development methodologies
• Outstanding communications, project management, and relationship-building skills
• Background in operations, tools, and best practices used to manage large systems
• Strong business acumen and strong and proven aptitude to influence and lead without authority
• Unrelenting self-motivation and initiative; enthusiastic "can-do" attitude is a must
• Able to work well in a team environment and manage multiple complex projects with various groups within Battle.net
• Bachelor's Degree in Computer Science, or equivalent work experience
BONUS POINTS IN CASE, YOU HAVE THE FOLLOWING EXPERIENCE…
• Passion and knowledge about Blizzard and our games
• Experience with Atlassian products (Jira and Confluence)
• Scrum Alliance Certifications (CSM, CSPO, CSP, etc.) or PMI Certifications (PMP, ACP, etc.)
Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. We’ve worked hard to foster an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed. We are dedicated to creating the most epic entertainment experiences…ever. Join us!