This job has expired, please see additional jobs below
Partner Care Services Manager - GolfNow
NBC Universal
Orlando, FL, United States
Job Details - this job has expired, please see similar jobs below
About Us
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
GolfNow, a division of Golf Channel is the internet’s largest online tee time reservation service, trusted by more than 1.5 million golfers. Using leading-edge technology, GolfNow provides more ways for golfers to stay connected to their favorite golf courses and tee times through the web, e-mail and mobile applications. As a partner to golf courses, GolfNow provides turnkey solutions to their operations (www.golfnowsolutions.com) with the main areas of focus on:
Online marketing and distribution of tee times
Web hosting, development and customer management solutions
Revenue optimization, database expansion and other course products
Responsibilities
Our Partner Care Services Manager drives loyalty by assuring the Partner Cares team delivers timely, efficient and high quality Care on GolfNow technology products to over 8000 Partner golf courses world-wide. As Partner Care Manager, you will lead a team of energetic, service-minded specialists in delivering extraordinary Care on every contact and an elite service rarely found in the golfing industry.
Job Duties
Recruit, hire, train and coach a large group of Partner Care Specialists focusing primarily on operations and systems support for GolfNow.com
Coach Partner Care Specialists in leadership skills; delivering our “why” and committing to the personal development of our next leaders
Create clear and concise expectations, maintain transparent scoreboards, encourage and coach performance, deliver accountability with honest feedback
Maintain a high-energy, engaging, servant culture, complete with specialist recognition programs
Create and execute efficient daily workflow processes through the use of operational metrics to gauge performance and ensure timely implementation and support
Initiate a quality program to certify a high level of care is consistently being delivered, utilizing NPS as the primary driving metric
Utilize industry expertise to initiate product development, addressing customer needs and improving implementation and support efficiencies
Be well versed in all Partner Care operations as you may have teams focused in areas such as Implementation, Support, Websites, Interfaces, or Inventory
Qualifications/Requirements
Basic Qualifications
Strong computer skills including MS Word, Excel and Google Docs
Additional Job Requirements
Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #:31061BR)
Must be willing to work in Orlando, Florida
Desired Characteristics
Desired Qualifications
Bachelor’s degree in related field
2+ years’ experience managing people, preferably in a customer service and/or B2B setting
High-energy and engaging personality with the ability to convey patience, leadership and remain calm in stressful situations
Tech and golf savvy, ability to communicate enthusiastically with industry specific terminology
Account management, project management and problem-solving skills
Experience with Salesforce.com, JIRA, Confluence and Five9
Data driven with appreciation of organization and process
Detail oriented self-starter with outstanding interpersonal skills both verbal and written