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Manager Operations
AEG
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
AEG Live, the live-entertainment division of Los Angeles-based AEG, is dedicated to all aspects of live contemporary music performance: touring, one-offs, sponsorship, festivals, and special events with seventeen+ regional offices and over thirty-seven-state-of the-art venues. AEG Live's most recent tour roster includes The Rolling Stones, Enrique Iglesias & Pitbull, and Justin Bieber.
AEG Live is also the largest producer of music festivals in North America from the critically acclaimed Coachella Valley Music & Arts Festival to Stagecoach Country Music Festival and New Orleans Jazz & Heritage Festival.
The Manager Operations will oversee operations and perform management functions at Forest Hills Stadium. They will be responsible for day-to-day operations, and working with the General Manager to ensure all event needs are met including but not limited to security, ushers, food & beverage, merchandise and all aspects of patron experience. This position will work closely with staff to provide a high level customer service in order to ensure a friendly, safe environment at all events, and work with operations team on developing policies and procedures, assist with planning and cost estimates. Additionally, the Manager Operations will handle daily administration, oversee equipment and supplies inventory, and provide input on venue improvements. This position will also be responsible for responding to customer service issues and monitoring customer service inquiries on all channels.
Duties for the Manager Operations include:
• Responsible for project managing shows. In constant contact with client or tour managers to make sure all house needs of the show are met, addressed and resolved.
• Work closely with operations team on developing policies and procedures, assisting in operations planning and cost estimates, and overseeing venue staff.
• Provide oversite and management of security, usher, facilities and maintenance staff and FOH / guest relations. Oversee day of show operations at venue and work with staff to create a friendly, safe environment at all events through proper training
• Responsible for the day-to-day office administrative work including staff schedules, timekeeping, hiring, supervising and monitoring of staff performance. Assist with vendor scheduling, booking, tracking and payments. Also responsible in assisting GM in permitting and regulatory compliance as it relates to venue and Capital projects.
• Ensure all events have adequate equipment and supplies to function properly. Work with GM and other members of the operations team to procure these items at the most competitive price.
• Engage in venue improvements and capital projects by providing recommendations for improvements and working with GM to obtain bids, develop ROI (Return on Investment) analyses, and oversee projects to completion. Ensure venue is ready for opening and reporting any maintenance/supply needs to GM.
-Responsible for Forest Hills Customer Service and overall patron experience.
Required Qualifications:
1. A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in related field
2. 3-5 years of related work experience
3. Previous experience managing private and concert events
4. Experience in venue and events operation, artist communication
5. Computer savvy and proficient in MS Word, Excel, Outlook
6. Strong written and verbal communication skills
7. Previous management experience and strong leadership skills
8. Strong organizational/ project management skills with the ability to multitask and prioritize work load
9. Ability to work flexible schedule including nights, weekends, and holidays
10. Music industry and live music experience preferred