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IT Operations Specialist
Snapchat
Los Angeles, CA, United States
Job Details - this job has expired, please see similar jobs below
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
We’re looking for an IT Operations Specialist to join Snap Inc! Working closely with the Information Technology team, you will handle various incoming tech support requests. Working from our Venice headquarters, you’ll collaborate with existing IT colleagues and interact with employees to provide excellent service.
What you’ll do:
• Provide walk-up support at Snap Inc’s Tech Lounge
• Provide remote support via ticket, chat, phone, or video conference
• Manage inbound tickets and act as the first point of contact for IT
• Help document and automate common tasks
• Image computers and create new user accounts
• Manage the IT onboarding experience, which includes configuration and deployment
• Manage the IT offboarding process
• Maintain equipment inventory and other IT assets
• Setup and troubleshoot AV systems for company meetings, events, etc.
• Support our IT services: Google Apps, OKTA, Atlassian, etc.
• Suggest ways to improve processes and solve problems
What we’re looking for:
• 1+ years of experience providing support in a professional IT environment
• Bachelor’s degree preferred or equivalent experience
• Someone that loves end-user support and is passionate about delivering amazing customer service experiences
• A natural problem solver who enjoys identifying ways to make things better
• Experience with a ticketing system such as Jira
• Experience with client management systems: JAMF, Airwatch, etc.
• Strong OSX Mac experience
• Windows and Linux experience is a plus
• Experience with the Google Apps Suite
• Experience with Bluejeans, Hangouts, Lifesize, and/or other video conferencing solutions
• Basic knowledge of audio visual support