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Sales Support - International Sales
Houghton Mifflin Harcourt
Dublin, , Ireland
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Job Requisition ID: 2721
Inside Sales Associate
Purpose of the Role:
Fulfill ongoing need for higher level sales support, particularly in the area of customer communication and sales strategy. Take direct inbound calls from customers and make outbound sales prospecting and sales development calls. Take a lead role as point person when a territory becomes vacant, coordinating resources with regional administrators, sales support, customer experience, inside sales and sales management to maintain seamless customer support and sales activity.
Job Responsibilities:
• Proactive collaboration with Field and Inside Sales Account Executives to support joint territory plan.
• Strategically plans sales calls with direction from Account Executives.
• Provide strategic customer coverage in vacant territories taking inbound phone calls and emails and responding to customer needs.
• Responds to customers requests and problems with appropriate timeliness and concern; Develops professional credibility and trust with the customer;
• Provides timely and complete information needed for consultants and inside resources to perform effectively in the territory; Uses voicemail and email appropriately; Updates Salesforce.com regularly.
• Knowledge of each curriculum area to converse comfortably with customers and understand their needs; effectively communicates the major features, advantages, and benefits of each product;
• Displays a thorough knowledge of state and local adoption timelines in order to be at the right place at the right time.
• Work on specific promotional campaigns across territories developing and qualifying lead pipeline.
• Effectively manages sample budget.
Requirements:
• This position requires a Bachelor’s Degree
• 1+ years sales or customer service experience
• Proficient in MS Office and Sales Management Software
ABOUT US:
Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.
For more information, visit http://careers.hmhco.com
Houghton Mifflin Harcourt is committed to a comprehensive policy of Equal Opportunities and we aim to create a workplace which provides for equal opportunities for all employees and potential employees.