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Technical Support Specialist
Autodesk
Tokyo, , Japan
Job Details - this job has expired, please see similar jobs below
Description
Responsibilities:
• Full-time monitoring and engaging in the Autodesk AutoCAD/LT community forum:
• Responding to new and unanswered threads
• Drive solutions to top viewed threads with no answer
• Edit top viewed threads to make them more discoverable
• Glean insights and escalate issues that appear in the community
• Escalate customers who have fallen through the cracks to the Customer Care team
• Work with Expert Elites to provide Autodesk’s voice on selected threads it is most needed
• Work closely with the Autodesk Customer Care team facilitating swift answers to technical support questions via Twitter, Facebook and other social media channels.
Requirements:
• 3-5 years experience using AutoCAD/AutoCAD LT
• Experience using any other Autodesk product(s)
• Demonstrated experience and passion engaging with others in an online community and/or social media channels (Facebook, Twitter, Reddit, Tumblr…)
• Ability to proactively handle conflicts and deal with a range of personalities, maintaining a compassionate, helpful attitude throughout
• Manage multiple and changing priorities
• Demonstrated skill developing and creating solutions in a variety of formats
• Customer service experience
• Proven ability to be flexible and learn quickly in a fast environment
• Strong attention to detail
• Concise written and verbal communication skills
• Proficiency in English and Japanese