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Analyst, Digital Collections
Viacom
New York, NY, United States
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Overview and Responsibilities
Digital Collection Analyst is responsible for maintaining the Digital Ad Sales portfolio, which includes managing identifying & resolving discrepancies, along with maintaining an acceptable payment pattern and relationships. The Digital Collector will be challenged to use multiple collection methods / techniques in order to maximize cash flow and minimize bad debt risk. The Digital Collector is a key player in the organization and impacts VIACOM’s bottom line.
Basic Qualifications
• Manage Digital discrepancy portfolio of approx. $17M
• Actively collect $30.0M of Digital receivables
• Track & resolve invoice discrepancies/disputes between Digital Ad Sales and Clients/Agencies
-ensure all discrepancies are identified on the monthly aging report
-working closely with Digital Ad Sales for discrepancy resolution
-confirm proper coding
• Maintain/develop good working relationships with external and internal customers
-relationship building with sales organization
-relationship building
• Assist the cash department with the allocation of payments received
-provide detailed spread adjustments in a timely manner
-contact agencies of all short/overpayment
• Review unapplied cash, determining proper application/allocation instructions for the cash department
• Review and approve Digital refund requests
• Advise Credit department in a timely manner of all accounts experiencing financial difficulties
• Reviewing Digital aging for proper collection tactics
• Run, prepare and analyze various reports, including the discrepancy report, Cash package and monthly aging reports
• Managing & Solving customer discrepancies (ensuring proper communication with markets & stakeholders)
• Direct contact & collaborative efforts with Sales to resolve Digital Sales discrepancies
• Providing immediate escalation of any concerns such as changes in the customers payment trends (behaviour)
• Ensuring that Accounts Receivable ledgers are properly managed
• Meeting individual cash collection targets (Aging, DSO, % of Overdue)
• Providing the management team with periodic cash forecast projections
• Preparing weekly and monthly reporting
• Run daily agings as requested
• Work within a team environment to achieve established common goals and deadlines, including established Digital cash targets
• Participate in month end check pick ups
• Work on month end close jointly with GBS NY & CS Team-may include applying cash
Additional Qualifications
• Bachelors degree in Accounting , Finance or Economic
• General knowledge of accounting principles
• Strong knowledge of Microsoft Excel & Word
• Strong communication skills - oral, written, interpersonal
• Strong Analytical and problem-solving skills
• Ability to multi-task, prioritize and deal with ambiguity
• Flexibility with work schedule
• Demonstrated the ability to be a team player and possess strong work ethic and integrity
• Ability to operate in a fast paced environment and meet critical deadlines
• Self motivator and innovative
• Demonstrated excellent organizational skills
• Demonstrated strong interpersonal skills
• Collections experience a plus
• Language skill a plus
• Experience in cable industry a plus