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Customer Success Manager
Autodesk
Munich, , Germany
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Description
Responsibilities:
• Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe.
• Establishes measurable criteria for success and assists in building organizational alignment.
• Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions.
• Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required.
• Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
• Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.
• Creates and coordinates account documentation including reports, proposals, business assessments and recommendations.
• Develops and maintains close relationships with key management sponsors within a select group of names accounts (from key users to CXO).
• Accountable for post-sale account management and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)
What you will need:
• Minimum 5+ years in leading customer-facing organizations
• Strong empathy for customers AND passion for revenue and growth
• You want to help and serve our customers: They win, so you win.
• You’re driven: No one needs to push you to excel; it’s just who you are.
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
• Ability to manage influence through persuasion, negotiation, and consensus building
• Background of post-sale and sales experience preferred
• Deep understanding of value drivers in recurring revenue business models
• Strong financial acumen including analytical and process-oriented mindset
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills
• Relevant Bachelor’s degree
• German native language or fluent, English mandatory, other languages are welcome
• Based in Autodesk office in Munich, Germany