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Asst, Sales Client Services
Tribune Publishing
Hartford, CT, United States
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ROLE:
To provide the best customer service to our advertising customers, both internally and externally and to effectively support the sales function. Respond to customer inquiries and work with sales reps to resolve issues and ensure customer requests are addressed to meet or exceed advertiser requirements, revenue goals and established deadlines. Effectively communicate with the Client Services Reps, assuring the team receives all the necessary information for ordering in a timely and accurate manner. Provide a proactive focus and engagement to insure revenue attainment across all product lines.
RESPONSIBILITIES:
• Maintain a high level of customer service for sales staff, customers and internal departments
• Adhere to publishing/delivery deadlines consistent with the Company’s commitment to quality and services to readers and advertisers
• All aspects of the ad ordering process to include AIMS, CRM, PBS, TIM, Enterprise, Quickbase, Market Builder and Courant Homes Online
• Processing and tracking ad material through Adwatch and HCLink
• Act as liaison with other departments in regards to advertising ordered
• Maintain open communication and effective workflow to the Client Services Reps
• Have working knowledge of the sales reps advertisers to assure their customer’s needs are met
• Handle special or miscellaneous requests from sales staff as requested
• Actively participate in the sales team meeting
• Fill in for vacant sales territories or sales assistant positions by contacting frequent advertisers, maintaining their ad schedules and managing the territory
• Troubleshoot and help solve speed bumps or other obstacles that slow or prevent the ordering process
• Handle live customer telephone lines and walk in customers
• Maintain outside vendor relationships
• Help create a pleasant and productive work environment for yourself, those you work with and the customers
REQUIREMENTS/QUALIFICATIONS:
• High School Diploma or G.E.D. equivalent, plus a minimum of 2 years of related office, customer service experience
• Excellent customer service skills
• Requires strong communication skills to clearly and effectively share relevant information through listening, one-on-one, group and in writing
• Computer skills, knowledge of Word, Excel and a thorough understanding of internet and Microsoft Outlook
• Ability to recognize and understand Advertising terms
• Ability to work accurately and effectively in a fast-paced team environment
• Conveys a sense of urgency when appropriate; persists in the face of obstacles
• Ability to remain calm when dealing with difficult situations and individuals
• Ability to take direction and work independently
• Ability to quickly learn new systems as they are introduced
• Ability and desire to take initiative and offer suggestions to improve work processes
• Ability to adhere to job procedures which may frequently change due to changing technology, deadlines and priorities
• Must be highly organized, manage time effectively and have the ability to handle multiple tasks simultaneously
Hartford Courant Media Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.