This job has expired, please see additional jobs below
Sr. Manager, Strategic Analytics
Comcast
Philadelphia, PA, United States
Job Details - this job has expired, please see similar jobs below
The Comcast Enterprise Business Intelligence (EBI) Strategic Analytics team is looking for an analytical thought leader to help drive the multi-year digital transformation strategy for the enterprise. Your work will directly impact decisions of the Comcast Digital Center of Excellence team.
The successful candidate will:
• Have experience working in the digital analytics space evaluating transactional functionality launches.
• Be able to partner and build successful and strong relationships with the digital, customer experience, and marketing teams to find game changing insight through quantitative analysis facilitated by accurate experimental design.
• Proactively identify, prioritize, and conduct analysis that drives meaningful change on KPIs and critical objectives established by the care and operations teams.
• Be adept at managing competing priorities through planned and ad-hoc requests.
• Have experience working and joining together large, disparate data sets to uncover actionable insights.
• Promote and evangelize a culture of excellence, data driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing and teamwork while maintaining an environment that is upbeat and fun.
Core Responsibilities:
• Supports fact-based solution strategies for key business issues raised by clients to ensure that all important issues are addressed fully, appropriately, and accurately.
• Leverages analytical background to determine when certain quantitative research tools and models should be used and assists in interpretation and development of implications to address client problems.
• Supports the establishment of policies, standards, best practices, and security measures to assure effective and consistent information processing operations and to safeguard information resources
• Able to filter through the ambiguity of business problems to be able to produce a high-quality work product
• Focus on analysis that will improve the bottom line in terms of increasing OCF and/or taking call costs out of the business by driving transactions from offline to digital means.
• Supports the planning and deployment of data engineering and analytics solutions, policies and procedures, including design of source documents, operational requirements, and performance reports.
• Supports the continuing review of all current systems/applications/tools and formulation of future analytical systems/applications/tools so as to efficiently accomplish business processes and goals within (and ideally ahead) of budget
• Sticks to defined goals, strategies, tactics, project plans, timelines, and key performance metrics to reach goals
• Understands the needs of non-technical internal application users, and maintains strong support relationships with Managers, leads, and end-users community in all business areas
• Identifies possible conflicts with the strategy and recommends cost effective alternatives
• Carries out post-event analysis to validate forecast assumptions and identifies all additional factors associated with the change
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
• Other duties and responsibilities as assigned
Other Competencies:
• Digital Experience Highly Preferred experience working with Omniture, Google Analytics, other Adobe Analytics products or web-reporting software a plus
• Must be proficient in SQL. Experience in R, and/or SAS as well as other relational database analytical tools is helpful
• Big Data Experience a plus working in Hadoop
• Demonstrated creativity in identifying the 'so what' from multiple and disparate sources of information
• Self-professed 'data geek'
• Ability to grasp complex analytic principles and techniques
• Strong business acumen & demonstrated aptitude for analytics that incite action
• 'Lean forward' bias to find opportunities and drive results
• Exceptional attention to detail and ability to progress multiple projects in parallel
• Strong problem solving and critical thinking skills
• Effective communication skills ability to 'tell the story'
• Ability to work effectively across functions, disciplines and levels
• Work on problems requiring judgment and in-depth evaluation of multiple factors
• Independently identify key issues, patterns or deviations from norm
• Skill in identifying data issues and anomalies during analysis
Preferred Educational Level:
• BA/BS degree in marketing, economics, statistics, psychology, engineering, computer science, mathematics, or finance
Experience:
• 8+ years working experience
Comcast is an EOE/Veterans/Disabled/LGBT employer