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Customer Service Representative
Autodesk
Singapore, , Singapore
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Description
Key Responsibilities:
• Leads and drives operational excellence through world-class support and ownership in all aspects of Autodesk’s products and services (activities) related orders and inquiries.
• (Cases pertaining to orders, order status and shipping information, products, licensing and asset management, prices, product availability. Research and analyze historical data to provide solutions.)
• Ensures that all Business Cases are addressed in accordance to defined global principles and guidelines within the agreed global SLOs.
• Ensures high level of partner satisfaction and responsiveness to escalations resolutions.
• Takes ownership of partner on-boarding processes and trainings and contributes in global initiatives for enhancing overall partner experiences.
• Analyzes metrics and initiates daily action plans for resource optimizations.
• Establishes scalable partnerships to deliver solutions to global partners. Collaborates with cross-functional teams to deliver efficient service solutions to global partners and customers.
• Maintains good working relationships and communications with multiple internal stakeholders and (external) partners to facilitate all transactional and operational activities.
• Execute all month-end and quarter-end activities flawlessly.
• Demonstrates and appreciates the diverse culture and supports the creation of greater synergies and innovations within the organization
• Champions Autodesk’s initiatives though individual’s activities and behaviors and promotes and inspires others to Autodesk’s directions and goals.
Requirements:
• Degree in Business, Supply Chain, Logistics Management or Diploma Holder with relevant experience required.
• Minimum 6 years of work experience in customer service, logistics or order management process.
• Good communication skills.
• Demonstrated analytical, problem solving and decision-making skills.
• Flexible and adaptable to work in a global and multi-cultural environment.
• Working experience in SAP sales order management, Siebel and Salesforce.com preferred.