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Account Operations Specialist
Yahoo!
Hillsboro, OR, United States
Job Details - this job has expired, please see similar jobs below
Description
A Little About Us:
Yahoo! is focused on creating deeply personal digital experiences that keep more than half a billion people connected to what matters most to them, across devices and around the globe. Yahoo!’s unique combination of Science + Art + Scale connects advertisers to the consumers who build their businesses. Yahoo! is headquartered in Sunnyvale, California. For more information, visit the pressroom (pressroom.yahoo.net) or the company's blog, Yodel Anecdotal (yodel.yahoo.com).
The Account Management & Ad Operations teams are responsible for building and maintaining deep partnerships with Yahoo!’s highest value clients, major brands and large businesses that spend from $300,000+ annually on advertising with Yahoo! We are looking for a Ad Operations Specialist to join the team and play a key role in supporting our Sales force by managing the day-to-day processes involved in launching, maintaining and optimizing advertising campaigns.
A Lot About You
As an Ad Operations Specialist, you'll be responsible for working with Yahoo!'s sales reps, account managers, and their premium level clients to ensure successful advertising campaigns. We're looking for candidates who can provide superior customer service to our clients and sales representatives and understand the sense of urgency inherent in working with a sales organization.You must be a self-starter that excels in a fast-paced team environment. We are looking for individuals with a passion for marketing and the Internet that are creative thinkers.
Your Day
• Working directly with Account Managers, Account Executives and clients directly to provide support with client needs
• Effectively communicate with internal teams (sales, account management, production, finance) and external clients on performance, pacing, and delivery of commitments
• Advertiser contact on billing related issues (Managing Insertion Orders, Invoicing questions, billing triage, etc.).
• Run reports (including custom) on Advertiser performance and provide insights and next steps.
• Proactively monitor, analyze and optimize all online advertising performance from creating insertion order to post completion
• Provide troubleshooting assistance for operations-related issues for all campaigns
• Support team in day-to-day tasks and special ad hoc projects
• Delegate tasks to internal operations teams and overseeing process through to completion
You Must Have
• Extreme attention to detail, strong organizational skills, and desire to exceed client expectations
• Ability to thrive in a fast paced work environment, manage multiple projects and tight deadlines
• Strong focus on teamwork and self-starter
• BS/BA degree from an accredited university
• Ability to prioritize across short term and long term goals
• Strong analytical skills
• Excellent written and oral communication skills
• Exceptional computer skills including knowledge of Windows for Mac, basic HTML and Java. Advanced knowledge of Excel a plus.