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Supervisor Guest Relations
Paramount Pictures
Hollywood, CA, United States
Job Details - this job has expired, please see similar jobs below
Overview and Responsibilities
This position is responsible for supervising the day-to-day operations of the Guest Relations department while maintaining a strong focus on creating sales strategies and managing the flawless execution for all group tour business.
Responsibilities to include but not limited to:
Sales and Marketing
• Work with the Director of Guest Relations to develop sales plan for group business.
• Responsible for selling group business and group tour execution
• Create relationships with tour operators, schools, and other SMERF organizations to increase overall group sales.
• Manage Paramount tour website and ensure all information is current and up to date. Assist in the social media direction for the guest relations department.
• Work with Director of Guest Relations on new product development and implementation
Administrative Duties
• Supervises the day-to-day operations of the Guest Relations department including: daily payroll, scheduling, audience assignments, equipment, IPAD updates and tour cart management.
• Run financial reports through Etix, in order to track financial goals and accurate daily tour counts.
• Compiles billable page hours and submits via billing system.
• Ensure all internal tours are properly coded and billed as needed.
• Direct liaison with Etix, our on-line ticketing company, for creating and editing tour schedules as needed.
• Responsible for inventory control of all tour supplies including: lanyards, tour badges, VIP cards, posters, photo paper and printer ink.
• Work with Paramount IT and other departments to ensure the tour center is fully operational and is show ready each day for guests.
• Fosters relationships with all backlot areas involved in the VIP tour in order to provide a one of a kind experience to our guests.
• Responsible for day, evening and weekend operations as well as special event supervision both on and off premises.
Training and Staff Development
• Conducts in field tour audits to ensure that all pages are providing correct tour information while upholding high guest service standards.
• Coaches and provides feedback to pages on tour content and guest service standards.
• Assist with hiring and training of all new, VIP and After Dark page staff.
• Responsible for all page training materials and updates.
• Assists Director with placing pages on utility assignments.
• Manages the office page and tour center pages.
Basic Qualifications
• Minimum 2-3 years’ experience in a customer service oriented role
• Minimum 1 year experience in a Supervisory role
Additional Qualifications
• Education; BA or BS preferred
• Proficient in Microsoft Outlook, Word and Excel
• Proficient in Website design and management
• Basic accounting skills
• Management/Supervisory experience a plus
• Strong communication skills, both written and verbal
• Good time management and organization skills
• Detail-oriented and personable
• Entertainment industry experience preferred