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VANCOUVER-Desktop Support Specialist I
LucasFilm
British Columbia Vancouver, , Canada
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The Desktop Support Specialist provides high performance operations support and field support work for the ILM production environment. Specialist in Linux and Mac systems. Windows administration experience a plus.
Responsibilities:
• Efficient installation and configuration of software as well as troubleshoot and repair of malfunctioning software in a Linux and Windows environment.
• Manage end user expectations and systems issues using technical and client service skills.
• Proactively analyze existing processes, identify areas for improvement and propose achievable solutions.
• Actively participate in ongoing process creation, improvement discussions and projects in both an individual and group setting.
• Manage break-fix expectations with staff and effectively communicate changes accordingly.
• Setup and upgrade computer systems in a networked environment with minimum end user interruption.
• Research and recommend hardware and software solutions as needed.
• Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems.
• Troubleshoot and repair, or arrange for repair of, defective computer equipment.
• Effectively communicate status of issues and projects in progress to concerned parties on a timely basis.
• Identify and recommend solutions to technical issues as needed.
• Document and communicate system support issues with end users, IT staff, and management.
• Must be willing to participate in a rotating on-call schedule.
• Perform special projects as needed.
Requirements:
• 2-4 years of desktop support experience in a fast-paced production environment.
• Excellent technical verbal and written skills.
• Experience supporting 3D artists and software developers or working in a creative environment a plus.
• Excellent understanding of technology and the role of the client in relation to the larger IT infrastructure.
• Strong skills in Linux operating systems (CentOS primarily) and/or Macintosh operating system (OSX). Command line experience required. Remote management and scripting experience helpful.
• Windows 7 or 10 operating systems experience a plus.
• Able to communicate in a professional and friendly manner with co-workers and customers.
• Self-starter, energetic, strong organizational skills and ability to prioritize workload.
• Team player that strives to maximize team/department performance.
• Detailed-oriented and be able to handle a variety of tasks in an efficient manner.
• Able to manage time effectively, triage and prioritize based on production needs.
• A+ Certification or MCDST Certification is a plus.
• Able to lift 50lbs on a regular basis.
• Able to climb a flight of stairs.