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Analyst 4, Data and Telecommunications
Comcast
Chelmsford, MA, United States
Job Details - this job has expired, please see similar jobs below
Schedule: Monday-Friday 8a-5p
Call Center Technologies Architect/Engineer
-Administer and support a mixed network of Avaya IP/TDM PBX's, Workforce Management, Voice Response systems, Dialer and ACD Call Management.
-Assist in the Engineering design and capacity management of SIP and H.323 network infrastructure.
-Voice software/hardware deployment for Port Networks, Gateways, Session Border Controllers ,SIP Proxy , and other leading edge call center technologies telephony.
-Knowledge of infrastructure and change management processing.
-Develop project plans and timelines, assist in tracking milestones, supports escalations.
-Keep architecture documentation current and review & update all documentation for quality, accuracy, content and consistency.
-Maintain accurate logs of trouble isolation and repair efforts.
-Serve in leadership functions, such as Lead Technical Engineer, Provides support services for all Telephony Communications Voice networks Serve as a technical expert on telephony related projects. Provide guidance and assistance to other engineers of complex technical issues including wiring, connectors, CSU/DSUs, smart jacks, voice mail, modems, and other related IP and voice peripherals.
-Build and test proofs of concept in lab setting and create best practices documentation.
-Provide Level 2 & 3 engineering and maintenance support for trouble isolation and resolution of the voice.
-Utilize test tools and equipment to isolate troubles.
-Perform regular security monitoring to identify possible intrusions and apply necessary patches in compliance with Company standards"" Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Job Summary:
Responsible for overseeing technical expertise to ensure that voice
communications are sufficient, appropriate, functioning, and performing
at optimum and cost-effective levels. Determines causes of systems
malfunctions and directs or performs corrective actions. May solve
highly technical complex problems and be called on to consult for other
projects. Viewed as a Subject Matter Expert within the organization.
Acts as a technical
specialist within own area. Integrates knowledge of business and
functional priorities. Acts as a key contributor in a complex and
crucial environment. May lead
teams or projects and shares expertise.
Core Responsibilities:
• Participates in the design and maintenance of telecommunications
networks; resolves complex network operating problems.
• Diagnoses and resolves complex network operating problems with
technical assistance from vendors, common carriers, and technical IT
management.
• Analyzes performance of telecommunications network including usage,
load patterns, and systems responses.
• Participates in topology design for new or modified systems, including
the analysis of parameters such as timing responses, recovery
capabilities, automatic
diagnostics, and redundancy capacity.
• Directs and performs installations of telecommunications/network and
test equipment.
• Work with senior business management to create business cases, cost
basis analysis, and ROI models for major telecom capital expenditures.
• Develops work instructions, procedures, and policies in support of
company requirements.
• Directs project teams in completing projects.
• Monitors system performance, troubleshoot outages, and manages vendors
to ensure optimal system performance.
• Leads Vendor Management: meets with vendors to understand new
technologies, works with vendor to resolve complex or high priority
issues, and works with vendor to obtain quotes for purchasing /
procurement process.
• Consistent exercise of independent judgment and discretion in matters
of significance.
• Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Job Specification:
• Bachelor's Degree or Equivalent
• Engineering, Computer Science
• Generally requires 7-11 years related experience
Comcast is an EOE/Veterans/Disabled/LGBT employer