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CRM Sales Business Analyst
Pearson
Raleigh, NC, United States
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Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
This role resides in Pearson’s global Center of Excellence for CRM. The CoE covers all regions and all lines of business across the corporation. The Sales Business Analyst Expert will report to the Head of the Sales Cloud and will assess technical requirements of Pearson’s Customer Sales initiatives, including reviewing existing technical landscape and/or external vendors.
In this role, the person will be required to:
● Work with Business to identify and prioritize Sales CRM requirements
● Lead the Value Creation Office for Sales Requests to define and prioritize with global business sales units that flow into the Continuous Improvement Development Queue
● Lead the Sales Easy Onboarding of local business units on to the One CRM Platform – migrating business units onto Sales using existing capabilities built on the platform
● Conduct internal client assessments which includes as-is, to-be, gap analysis phased technology plans, project plans and audit documentation
● Work with wider Pearson Technology group to identify options for meeting technology requirements, and identify the cost, benefit and impact of each option
● Work with external contact center vendors to and be the point-of-contact for all business and technology related inquiries from the external contact center vendors
● Support the strategic transformation toward more web self-service support
● Support the creation of a technology testing plan for each functional deployment
Qualifications
Skills/Knowledge
Required
● Bachelor's Degree.
● Salesforce.com SME specifically in the area of Salesforce.com Sales Cloud and supporting Sales technologies
● Demonstrable industry leading knowledge across the Sales domain and leading-edge thinking
● Strong skills in functional and business analysis, creativity and innovation – able to conceive original and practical solutions to complex and business-critical problems
● Ability to perform efficiently within a high pressure, fast-paced environment.
● Demonstrated ability to build and maintain working relationships with a diverse community of technology and business partners and effectively influence both technical and non-technical audiences.
● Demonstrated ability to build and maintain working relationships with executive leadership.
● Demonstrated ability to deliver and support large complex projects.
● Willingness to travel
Preferred
● Certified Salesforce.com Administrator
● Certified Salesforce.com Developer
● Experience with JIRA and Agile methodology
● Education or Publishing industry experience
● Languages other than English