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Collections Manager
iHeartMedia
San Antonio, TX, United States
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Job Summary:
iHeartMedia, Inc. has an immediate opening for a full time Collections Manager. In this role, you will be responsible for the daily management of a collections team working in a business-to-business (non-consumer) vertical. A strong work ethic and the ability to manage, motivate and engage a small team of individuals are key to your success. The ideal candidate must demonstrate the ability to communicate with both internal and external customers. This opportunity provides a great opportunity to impact and learn a number of different aspects of iHeartMedia, Inc., in addition to direct interaction with top executives throughout the organization.
DUTIES & RESPONSIBILITIES
Day-to-day management of a team of A/R Specialists
Establish and maintain effective relationships with internal and external business partners
Deliver effective and constructive feedback of individual performance through one-on-one meetings
Track account transactions and resolution of issues
Dispute resolution; escalation management
Drive strategy execution
Provide detailed and accurate reports as needed
Conduct monthly meetings with finance and/or sales team
Train and develop the team through succession planning, individual development plans and talent management
Facilitate sharing of best practice and learnings and key remedial risks to deliver " best in class " debt management
Deliver executive level presentations
QUALIFICATIONS:
Bachelor’s degree preferred
Minimum 3+ years in a supervisory/managerial role preferred
Expertise in MS Office tools, especially Excel
Experience with collections software
Experience with “Get Paid”, MAS-90, Great Plains or Microsoft AX preferred
Credit experience
Media industry experience preferred
Analytical, Problem Solving skills and Attention to Detail – ability to work with multiple data points or missing data to arrive and communicate appropriate decisions, go to root causes of problems to take corrective and preventive actions
Leadership Skills – ability to inspire and motivate team members to deliver high performance and support them to reach their full potential
Demonstrated expertise in managing day-to-day operations along with overseeing special projects
Previous experience working in a fast-paced environment
Proven first class negotiation skills
Excellent communication skills – communicate effectively with superiors & peers from diverse businesses and regions across the US
Strong customer service orientation – understanding and acting upon differing needs of diverse stakeholders