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Live Video Support Specialist
Livestream
Brooklyn, NY, United States
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What’s this job?
Your job is to make the world a better place one support ticket at a time. From our not-so-secret lair in Bushwick you’ll help our producers across the US and even around the world. We’re here to make sure their work gets to their audience.
What will you do here?
• Answer customer questions and concerns regarding Livestream's hardware products, platform services and anything in between.
• Troubleshoot technical issues, drive the product roadmap and help developers diagnose bugs.
• Be the first point of contact for incoming calls, emails, and online chats.
• Write and update customer facing FAQs and other internal documents.
• Proactively look for ways to improve our service and to better serve our customers.
Who you are:
• A video or internet guru. A strong background in either video production or network engineering is required.
◦ We help people stream video over the internet - you should be a master of at least one of those things and excited to learn the other.
• Passionate about connecting with and helping people.
◦ You love listening, talking, and working with people makes you happy.
◦ You're patient, sympathetic, and understand how to find that sweet balance between customer service and genuine friendliness.
• An exceptional communicator.
◦ You treat people kindly and can gracefully break down, solve, and explain, even the most complex problems.
◦ Bonus: You cringe when you see poor grammar in social media posts.
• Curious.
◦ You master any area you work in and naturally do more than is asked of you.
◦ You take initiative and ownership to see things through to completion.
◦ We won’t micro-manage you. We provide you with lots of wiggle room and you must be hungry to learn and grow with the company.
• A team player. You get along with others and know how to keep the mood light. Your .gif game is on point!
Required for a callback:
• Bachelor's level education or above.
• Demonstrated job stability - at least 1 year in a professional environment.
• At least 6+ months experience supporting a technical product.
• Ability to work a flexible schedule that includes required evening and weekend shifts.
• Solid computer skills - you need to know your way around a Google spreadsheet; blindfolded after spinning on a bat 10 times.
• ¿Hablas español? No es necesario. ¡Pero sería genial!
What are the benefits?
• Full Time Position
• Competitive salary
• Comprehensive health, dental, and vision coverage
• 401(k) savings
• Paid holidays
• Commuter Discounts
• Annual company outing and regular celebrations
• Stacks of snacks and caffeine
• Working with awesome people