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Accounts Receivable Specialist
iHeartMedia
San Antonio, TX, United States
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Job Summary:
The Accounts Receivable Specialist is responsible for effectively managing the aging for a portfolio of our business customers. This includes reviewing/reconciling accounts, proactively contacting customers to inquire about payment status for past due invoices, resolving billing and payment application issues, and working with our Sales and Finance teams to address complaints while providing the highest level of quality and customer service.
As an Accounts Receivable Specialist, you must be energetic, assertive, charismatic and able to handle disputes. You must also be ambitious and driven. This position requires excellent verbal interpersonal negotiation communication skills. You must also be highly detail oriented, organized and able to multi-task.
Skills:
• Detail oriented with strong analytical skills
• Strong interpersonal skills and problem solving skills
• Excellent oral and written communication skills - via telephone, email and within the team
• Organized and able to work independently
• Must be highly motivated and have proven customer-oriented attitude with focus on solutions.
• Ability to establish rapport and credibility quickly
• Maintain all collections notes in collections tool including supporting documentation
• Focus on reducing overall DSO (day sales outstanding) goals
• Effective communication across all levels of the organization
Experience:
• Proficient level in Microsoft Office tools (Excel, Word, Outlook).
• 2+ year’s collection experience. Proven experience utilizing collections tools and strategies.
• Must be detailed oriented – strong attention to accuracy and problem solving. “Follow-up until resolved”
• Ability to multitask and to prioritize workload under tight deadlines in a fast-paced environment – must escalate appropriately
• Sales or call center experience a plus
• Knowledge and experience within the Media industry a plus