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Festival Support Representative
AEG Live LLC
Tempe, AZ, United States
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The "Shed" is a rapidly growing company that focuses on technical solutions for the music festival industry. We understand destination festivals, the culture and its needs. And with thousands of hours at nearly 200 of the biggest festivals across the country, we’ve pioneered advanced ticketing and RFID platforms that enhance the festival experience, empower fans and pave the way for a future of unforgettable events. Gingerbread Shed solutions bridge technology and reality for a seamless encounter with epic festivals.
The Festival Support Representative will participate in the Festival University program working in both the Ticket Purchase Support (TPS) call center, and the Client Services Department (CSD) taking courses and performing fieldwork on location at festivals. The Festival University program is a full-spectrum experience, allowing participants to learn and work across multiple departments, in-office and on-site at client music festivals. Students may also perform additional duties, such as acting as a TPS Lead, CSD Support member, and engaging with other departments on special projects relative to their interests.
Essential Duties:
1.Ticket Purchase Support work
• Take incoming phone calls from festival customers
• Assist customers with purchasing tickets
• Assist with payment issues
• Assist with other issues related to ticketing
• Provide festival information and policies
• Answer emails from customers using either templates or writing original responses.
• Occasionally complete special tasks delegated from the TPS Manager
• Manage Spotlight process
• Responding to customer’s EZPay failures
• Manage Delivery Failures
• Assisting customers who input incorrect email addresses into online forms
2. Client Services Department work
• Travel to client music festivals for on site support
• Set up gear
• Assist with training of client staff
• Fix issues as needed
• Other miscellaneous tasks assigned by on site CSD Lead
Required Qualifications:
• Currently in school pursuing a Bachelor Degree
• 1 year of related work experience (customer services, office, or similar)
• Strong communication skills (listening, verbal, written)
• Basic computer skills to include word processing, spreadsheets, internet, etc.
• Strong interpersonal skills
• Must be flexibility, take initiative, and be self-motivated
• Possess creativity skills
• Must be organized and able to retrieve information quickly
• Problem solving/reasoning skills
• Ability to manage multiple priorities