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Event Greeter
AEG Facilities LLC
Hollywood, FL, United States
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Extraordinary events demand settings beyond the ordinary. AEG owns, operates and provides services to some of the most unique and successful facilities in the world, while embodying one simple mission-to provide fans with an experience they will never forget.
The Event Greeter is responsible for providing Hard Rock Live guests and vendors with excellent customer service and general information pertaining to the arena
Job Summary:
• Continually exceed guest expectations for service and satisfaction in all areas of the event experience
• Have a thorough knowledge of all seat locations, concessions, restrooms, Merchandising, and all other pertinent areas within HRL
• Greet guests and scan tickets and / or escorts guests to their proper assigned seats
• Effectively and calmly interact with angry or emotional guests and employees
• Acknowledges all guest related issues and reports to Supervisor
• Maintains a clean, safe, & healthy work environment while enforcing all of HRL policies and procedures
• Perform other duties, special projects, and tasks as assigned
Required Qualifications
• High school diploma or GED preferred or equivalent
• 1-2 years prior customer service experience
Work Conditions
• Tasks are performed with moderate supervision
• Walking and standing occurs 90% of the time (4-5 hours per shift)
• Employees may be scheduled to work until 12:00am or later