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Supervisor, Social Strategy & Community
Horizon Media
New York, NY, United States
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The Supervisor, Social Strategy and Community will oversee several Community Management account teams, pushing all accounts to deliver the smartest and most cohesive cross-platform strategies. A successful Supervisor, Social Strategy and Community at Horizon Media is imaginative and responsive, has an innate desire to WOW clients and has reoccuring dreams about their favorite social campaigns (don’t worry, we don’t think that’s nerdy).
Main Duties and Responsibilities
Strategy:
• Advise clients on overall business and marketing strategies while working with all stakeholders (paid media, creative, PR) to ensure a united approach – 10%
• Partner with community team account leads to define and implement brand voice and overall content strategy across social platforms and ensure messaging is consistent with client goals and direction – 10%
• Support senior community strategists in development and delivery of strategy documents to clients with full explanations and analysis – 5%
• Help account teams to ideate around new initiatives, campaigns, and projects that align with client objectives – 5%
• Evaluate, prioritize, and predict clients’ needs and have a clear understanding of what social media successes mean to them – 5%
• Identify strategic opportunities for clients, including interactive/digital opportunities, conferences, awards, and partnerships – 5%
• Weigh in on social media strategy during the new business and proposal development process – 5%
Material Development:
·Review, edit, and approve all social media materials developed by community account teams, including content calendars, POVs, monthly analyses, and other materials – 5%
·Manage delivery of all materials on time and on budget – 10%·Ensure materials are revised, approved, and distributed per client feedback and instruction – 5%
Team & Account Management:
• Be accountable for community management account teams and aide in all client activities, particularly client update meetings, deliverables, and reports – 5%
• Identify and institute best practices for all senior community strategists and clients – 5%
• Use project management software (e.g.: Percolate, Tracx, Basecamp, Sprinklr) to monitor community teams’ activities, to-dos, client requests, client deliverables, and other items – 5%
• Oversee successful launch and completion of campaigns to meet client goals, budgets, and deadlines – 5%
• Manage clients to ensure they meet media and project deadlines; proactively ask questions to ensure they have what they need – 5%
• Develop and share best practices among the team; push them creatively and strategically – 5%
• Mentor and manage junior resources for growth and greater success in client teams, as well as across practice and departments - 5%
Requirements:
• Ability to lead team(s) effectively and provide direction other members of the team
• Very strong analytical skills and ability to mine large sets of data for actionable insights
• Proven ability to manage projects to successful completion, multitask and work within tight deadlines
• Strong interpersonal and communication skills
• Ability to collaborate effectively at all levels and functions
• Track record of leadership, coaching and mentoring abilities
• Strong client-service abilities
• 5+ years of social media marketing experience (agency is preferred)
• 3+ years of demonstrated track record of developing client relationships; strong client references are preferred
• Deep understanding of and interest in Social online advertising industry; including advertising systems, technologies and paid media
• Experience managing teams
• BA/BS Required (Communications, Advertising, Marketing or a related field)
• Working knowledge of social media management tools/platforms
• Prior experience managing online communities is a must.