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Hospitality & Safety Specialist
Horizon Media
New York, NY, United States
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Job Summary
Acts as reception and security guard greeting clients, visitors and guests to Horizon Media, Inc. offices. Provide access control functions and emergency response as needed, as well as concierge functions. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. Additional duties may be assigned, and functions may be modified, according to business necessity.
Main Duties and Responsibilities:
• Greets and assists all Clients/Visitors, ensuring an ‘Outstanding Experience’ for all.
• Answers telephone and email inquiries for internal/external clients.
• Provides input to security planning, assessments and surveys; reviews post orders and communicates suggestions to Supervisor.
• Supports Hospitality and Safety staff as appropriate in carrying out its responsibilities; refers problematic issues to Supervisor.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Communicates and coordinates with management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; meets with management to discuss customer service, initiatives, and related issues.
• Reviews company required reports for accuracy and timeliness; assists in preparing and submitting payroll and billing information.
• Able to be assigned duties between the hours of 7:00 am – 11:00 pm Monday-Fridays. May also be requested to perform duties relative occasional assignments outside of the normal business office hours when necessary ie corporate meetings and events.
Requirements:
Knowledge and Skills Required:
• Maintain composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing.
• Ability to handle multiple tasks simultaneously
• Maintain utmost discretion in handling and being exposed to sensitive and confidential information.
• Comfort and expertise in talking with all levels of management, employees, outside clients, guests and vendors.
• Conduct oral presentations and group meetings if requested.
• Direct, motivate, train, coach, and discipline staff in a positive manner.
• Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations.
• Notify superiors upon becoming aware of unsafe working conditions.
• Read and analyze reports, including related computer usage.
• Respond on an on-call basis to emergencies and incidents at all hours.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from Supervisors or authorized company representatives.
Certificates, licenses and registrations
• High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Required to maintain current NYS Security Guard License and certification in First Aid, CPR, AED and emergency protocols.
Physical Activity and Work Environment
• Walking, reaching with hands and arms, stooping, kneeling, lifting, crouching and crawling.
• Close vision, distance vision, and ability to adjust focus.
**RESUME IS REQUIRED WHEN APPLYING FOR THIS POSITION