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CRM Technical Director - IT Business Systems
RingCentral
Belmont, CA, United States
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Description
CRM Technical Director - IT Business Systems
Job Type:Full-Time
Location:Belmont, CA
Department: IT & Business Services
The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!
We’re not a phone company; we’re a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.
RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.
We’re creating cool, disruptive products and we need your help!
Position Summary:
We are looking for a CRM Technical Director who will be responsible for managing the Salesforce CRM platform strategically, operationally and technically by bringing strong Lead to Cash leadership to RingCentral. They will set and execute on a strategic vision and roadmap for the organization by collaborating with cross functional stakeholders and executive leadership.
The ideal candidate will have enabled multiple business processes on the Salesforce platform and Lead to Cash eco-system and delivering scalable working solutions for $1B+ companies.
Responsibilities:
Leadership:
• Interface and partner with C-level Executives and Senior Management
• Ability to think critically, solve problems, make decisions and build trust across the organization
• Excellent negotiation, influencing, collaboration, communication, and presentation skills, including the ability to communicate effectively with a broad spectrum of roles and titles
• Build and manage global teams. Guide and coach team members.
• Actively manage SFDC architecture along with up and downstream systems
• Implement Sales and Marketing automation best in class platforms (SFDC, Marketo, Heroku, Conga, Drawloop… et al)
• Charter large scale IT investments by facilitating the definition of program objectives, success criteria, scope, governance, multi-year schedule, and budget
• Manage multiple technical teams providing technology and methodology leadership, ensuring the delivery of elegant and innovative IT solutions to high impact business opportunities
• Effectively remove blockers and mitigate project risks maximizing team productivity and ensuring delivery
Business Requirements & Analysis:
• Works closely with business partners to understand processes, gaps and goals
• Interview cross-functional Subject Matter Experts (SMEs) to elicit business requirements
• Analyze existing and future state business processes, systems and flows of data
• Develop and maintain documentation related to developing and modifying business processes and systems
• Partner with business, internal and external technology teams to define associated system requirements and solutions
• Drive systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)
• Act as the liaison between the business units, technology teams and support teams
• Critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding
• Distinguish user requests from the underlying true needs to align with macro vision and strategy
Business Solutions Design, Delivery & Support:
• Proactive and takes initiative to drive teams to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders
• Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction
• Facilitate review sessions with functional owners, subject matter experts and end-user representatives
• Oversee project lifecycle for projects within the Sales, Services, Marketing, Finance and Quote-to-Cash portfolios
• Work with various teams to develop project milestones and timelines for development, UAT, production validation and go live
• Support delivery of reporting, dashboards and business intelligence capabilities through partnership with IT and Business
• Lead and perform data management and migration activities
• Ensure training and timely communications in accordance with project timelines
• Engage other areas such as security, SOX compliance, reporting, production and participate in change management support to ensure projects are addressed from end to end and the needs, interests and success criteria of the business are met
Qualifications:
• Bachelor's degree in Computer Science/ Engineering, Business Administration, Finance/Accounting or equivalent practical experience
• 10+ years of knowledge and related industry experience implementing, configuring, customizing and integrating one or more SaaS / Cloud systems (Eg: Salesforce, CPQ, CLM, Marketo, Tableau… ERP, NetSuite, Workday)
• Salesforce Programmatic Development Languages: Apex, Visual Force, SOQL
• In-depth experience with proven methodology in implementing Systems
• Exposure to Quote to Cash processes and Billing eco-systems is highly desired
• Must be a self-starter, and thrive in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships
• Ability to communicate effectively (written and verbally) with both technical and non-technical parties
• Must exhibit strong security and confidentiality practices with systems that handle sensitive data
• Ability to deal with ambiguity and thrive in a rapidly changing business environment
• Can do attitude
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.
RingCentral is an EEO/AA employer.