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Customer Success Director
Cisco Systems
Chicago, IL, United States
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Customer Success Director, CX IoT
What You'll Do
At Cisco, Customer Success is a critical component of our business and our future. Cisco believes in a complete lifecycle of customer success, improved revenue and overall company growth. With Customer Success, Cisco strives to continually drive faster “time to value” and improve the overall experience for our customers. We use our ability to influence, use digital innovation and scale via our global partner ecosystem.
Who You'll Work With
As the Customer Success Director for the Customer Experience IoT business, you will lead a team of customer success managers to drive Customer Success with strategic Cisco customers. You will be responsible for driving adoption of Cisco IoT solutions and services, and identifying net new opportunities to expand the Cisco footprint, while demonstrating the value and benefit of these results to your customer. Your strong messaging skills will enable you to secure and leverage alignment with your Cisco, partner and other partners in a cross-functional and complex selling environment. Executing against and reporting on Customer Success metrics, you are constantly looking to innovate and engage to accelerate results. Sharing best practices with your Customer Success peers and Cisco colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to Cisco’s vision and strategy. Your real passion for Customer Success will drive relevance, awareness and the engagement of others to further augment your execution.
Who You Are
You are truly passionate about customer success and the overall customer experience. You possess and demonstrate extraordinary relationship-building skills, are a standout executive, and are always looking to drive innovation, improvements and change. You have a consistent track record of results, outcomes and business impact for your customers through influence and trust. You have messaging and communications skills that resonate at all levels with both internal and external partners. You understand the dedication required to analyze business goals and Cisco solutions, in order to recommend actions that drive success for your customers and their Cisco experience.
• Success driving business and sales results working with strategic and complex customer environments, as well as with internal partners and executives through relevance and influence
• Shown teammate and ability to orchestrate value in coordination with multiple partners
• Strong communication, influence and presentation skills
• Willingness to learn, adapt and lead change within Cisco
• Ability to articulate value messaging at all levels of an organization
• Strong awareness and experience working with technical solutions and working familiarity with security and collaboration
• An ambitious approach to business and the ability to establish a holistic business view as it relates to the Adopt & Expand motion
• Proven success aligning within all levels of an organization, both internally and externally
• BS or BA in Engineering, Computer Science or Business; Masters such as MBA preferred
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us!