This job has expired, please see additional jobs below
Director, People Portfolio Delivery
WeWork
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
WeWork’s Director of People Portfolio Delivery will have a passion for delivering business strategy, defining process improvement and scaling portfolio agility along with a desire to relentlessly champion best practices in a hyper-growth and dynamic environment. You will lead the People Portfolio by defining goals, standards, methods and procedures to optimize the People Portfolio effectiveness across the company. The People Portfolio team has both direct and matrixed team members dedicated to creating a value drive People Portfolio to support our explosive growth trajectory as we fulfill our mission to create a world where people work to make a life, not just a living.
The Director of People Portfolio Delivery will lead a team located in New York and provide direction and best practices for strategy and delivery across WeWork’s functional areas and business lines. You will lead the development and deployment of execution methodologies, standards, tools and training based on value to the business, while providing the necessary governance to maintain the current state Portfolio.
The successful candidate will act as an advisor to senior management, be accountable for designing and executing high value business strategy and delivery models to ensure people, process, technology and vendors are aligned to organizational and company goals. This position reports into the VP, Corporate Transformation and will be part of the Corporate Transformation Leadership team.
Key Responsibilities
The Director of People Portfolio Delivery will have a number of critical responsibilities focused on partnering with the People Executive Leadership for Goal Execution, scaling Business Agility and providing Financial Discipline.
Partnering with the People Executive Leadership for Goal Execution:
• Responsible for Business goal alignment, determined value (risk/benefit) and execution.
• Own the creation of the portfolio strategy selection and prioritization framework and drive the cross-functional transformation strategy that provides alignment and traceability.
• Provide the processes and management structure to allow for transparency and key decisions to be made based on value to the business.
• Sustain a regular meeting cadence for Executive Portfolio Reviews.
• Be a trusted advisor to People leadership by seeing the big picture and translating business strategies into actionable short and long term growth plans for the organization that fulfill business goals.
• Demonstrate ability to be a subject matter expert in the People Portfolio of work.
• Effectively communicate Portfolio heath and relevant performance metrics to Executives and the Office of the COO/CEO.
• Build relationships and partner with Portfolio stakeholders to facilitate an active and constructive dialogue between all levels of management and staff.
Scaling Business Agility:
• Define and monitor governance models that ensure the effective and efficient process of enabling the People Portfolio to achieve their goals.
• Operationalize and communicate agreed upon standards and processes and ensure program and project delivery efforts comply with established standards and governance models.
• Manage a Portfolio of Standards and their lifecycle based on performance, relevance and innovation within the organization.
• Define improvements for Portfolio optimization ensuring scalability and reliability.
• Establish and maintain the Change Management procedures that take into consideration risk and return of investment.
Financial Discipline:
• Own the financial and resource planning activities for the People Portfolio.
• Manage complex and rapidly changing global budgets.
• Oversee opportunities to connect technology and/or business projects to utilize available resources and reuse of platforms.
• Identifying the right balance of in-house versus professional services consultants to meet the demand for services.
• Negotiate favorable software and professional services contracts with reputable vendors.
• Drive effective governance and engagement with partners and suppliers to ensure cost effectiveness and timely deliverables.
Scaling our Processes & Metrics Dashboard:
• Drive a customer service and financial discipline mindset measuring success using goals and metrics.
• Monitor value metrics to make informed decisions that maximize returns across the People Portfolio products and services.
• Manage consistent capture of portfolio performance including financial, execution and value realization, to increase agility within the organization.
• Achieve operational success by establishing benchmarks and target KPIs while maintaining a robust knowledge base for handling incidents and training a scaling workforce.
Innovating solutions that disrupt outdated or manual practices:
• Work as a Transformation Architect that provides process and delivery expertise, manages key stakeholders and acts as a positive disruptor by reinforcing a transformation culture.
• Be an agent of change and an innovative problem-solver who can generate scalable solutions to business problems with speed, agility, and quality.
• Contribute to the design and evolution of leading edge business process engineering and productivity tools.
• Leverage SaaS solutions to automate business processes securely and efficiently at scale.
• Create an unparalleled Portfolio Delivery practice that is valued, sought after, and represents our culture.
• Utilize frequent inspection and adaptation to ensure the Portfolio Delivery practice stays in alignment and is timely to the needs of the business.
Skills and Professional Requirements
• Bachelor’s degree in computer science, business, or a related discipline required; MBA highly desirable
• Experience leading complex global business transformation in a consumer-facing / consumer service industry (particularly hospitality or retail), or high-volume professional services desirable
• 10+ years of relevant professional experience, with a minimum of 3 years in a leadership role with direct technical responsibility for Portfolio Management and budgets at either a best-in-class global company or high growth startup
• Track record of regular interaction with senior-level executives in Fortune 1000 or equivalent is desirable
• Demonstrated track record of successfully transforming global enterprise business processes that touch multiple disciplines, software, hardware, and infrastructure
• Experience deploying Cloud Services and SaaS products with complex API and integrations
• Experience with SDLC, ITIL, Agile, Sarbanes-Oxley Technology Controls, and ISO27001 is required
• Experience with G-Suite, Atlassian, Slack, Zoom, Dropbox, and OneLogin highly desirable
• Agile certifications required
Critical Skills & Behaviors for Success
Results-orientation:
• Gets things done, with both a short and long-term view in mind
• Pragmatic and outcome-oriented, leveraging data to make decisions
• Thrives in a fast-paced, Agile environment with exceptional organizational skills and ability to re-prioritize on a consistent basis
• Exemplary planning and organizational skills, along with a high degree of detail orientation
• A hands-on and adaptable leadership style with commitment to driving results
A thought leader who can scale a business:
• Thought leader for peers, clients, as well as a team, getting to root causes of issues
• Can play “high and low”, operating at both a strategic and tactical level as needed
• Optimizes operations while being strategic and innovative about solutions
• Strong presenter, demonstrating the aptitude of communicating clearly and effectively to upper management and all levels across departments
Collaboration focus in all interactions:
• Demonstrate Servant Leadership in all aspects of management and facilitation
• Provide coaching and learning opportunities to teams ensuring leading-edge practices
• Influential to Executives, colleagues, and peers coming from a “we” orientation
• Highly collaborative with the ability to build trusting relationships across a diverse, global workforce with an understanding and openness to different cultures to be a leading example of a global citizen
• Known for honesty and integrity