This job has expired, please see additional jobs below
Lead, People Partner
WeWork
Washington, DC, United States
Job Details - this job has expired, please see similar jobs below
WeWork is seeking an extremely talented, hands-on, member of our People Team (HR) who demonstrates empathy and delivers results. This role is based in Washington, DC with minimal travel (10%) within the Mid-Atlantic Territory (DC, MD, VA, PA). The ideal candidate will be a broad 'generalist' who will thrive in a highly dynamic, high growth company, capable of delivering results in a very short period. The person in this role must be able to effectively engage and influence employees, managers, and leaders at all levels. The successful candidate will play a key role in the success of the organization by offering guidance and assistance in the areas of onboarding, performance management, employee relations, employee assistance, compliance, and HR best practices.
Who are you:
The People Lead is a hands-on leader that provides full cycle Human Resources support to our CSA teams in the Mid-Atlantic Territory. The role is critical in executing our people initiatives, providing great employee support, and driving HR functional excellence and process improvement as we build and grow this team. Work closely with People Partners and Managers in Territory to roll out initiatives and training, conduct investigations, and support performance management.
This position will report into the Senior People Manager, East Territories, and will be part of a team that deeply cares for one another, works harmoniously together and all share in the values of the company and desire to be the best in the world - all while ensuring we are having fun!
Responsibilities:
• Be comfortable with high volume workload and not be afraid to "roll up your sleeves”
• Serve as the first point of contact of people questions and concerns ensuring outstanding customer focus by delivering value-add, best in class (HR) support
• Aid employees; answer questions, offer support, address concerns; resolve issues quickly by actively listening and making recommendations for resolutions; escalate situations as necessary
• Work directly with managers in Region to support them in effectively managing their teams and managing performance
• Give daily, high-quality advice and service to leadership on employee relations and performance management issues
• Conduct investigations into employee relations matters
• Provide guidance around WeWork’s progressive discipline process and conduct termination conversations as necessary
• Lead employee relations across the region. Provides both solutions and training to managers and employees on people issues
• Recommend, develop, and execute HR related programs, processes, and projects to help improve the employee experience
• Lead employee recognition and engagement programs to improve retention
• Work with managers to identify training needs and partner with centralized HR team to leverage HQ resources as well as identifying opportunities to curate content and delivery
• Partner with Talent Acquisition and Learning teams on initiatives and programs
• Develop and maintain knowledge of industry trends and employment legislation and ensures the company’s compliance
• Establish and manage ongoing strong relationships with key stakeholders
• Partner with Total Rewards Team to make recommendations and escalate questions or concerns
• Deliver on business-critical People Team initiatives and projects
• Support employee onboarding leveraging regional and HQ support
• Assist new hire benefit enrollments; assist with benefits administration and open enrollment as needed
• Support managers with self-serve HR systems
• Partner with payroll to ensure any questions are answered in a timely way
• Ensure proper protocol for Workers Compensation claims is followed
• Liaise between managers and COE to ensure Leave Administration compliance
• Ensure that HR systems are kept current
• Conduct exit interviews
• Offer regular insight and suggestions for improvement
Qualifications:
• Bachelor's degree in business administration, Human Resources or related field is required
• Excellent communication including written, verbal and listening skills
• Must be detail oriented with a sense of urgency, organized, strong problem-solving skills, ability to work independently as well as on a team, ability to multi-task, prioritize and meet deadlines
• Ability to handle confidential documents/information and maintain confidentiality is mandatory
• Ability to apply policies fairly and consistently while accepting variations on a case by case situations
• Experience leading projects
• Experience working with diverse groups of people and providing support through difficult situations
• Understanding of the customer service/customer experience issues related to member-facing business
Preferred Qualifications:
• Proven ability to diagnose problems with strategic thinking skills, as well as drive appropriate solutions with self-initiative
• Knowledge of People
• Experience partnering with business managers and leaders in a dynamic business setting
• Strong analytical capabilities and ability to influence managers/leaders with data-driven recommendations to improve performance, retention, and the employee experience
• Strong understanding and ability to be highly productive and influential in a matrixed management environment
• Experience in a high-growth organization -- retail, hospitality-oriented or membership/subscription business is preferable,
• Speaks English and Spanish fluently