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Director, Partner Practice Development, Platform
Salesforce
San Francisco, CA, United States
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Job Details
Background
Salesforce, the Customer Success Platform and world's 1 in 2018. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
Role Description
The Partner Practice Development team invests in our partners to accelerate their growth and sales/delivery competency in alignment with our go to market strategy by region, cloud and industry. We intelligently guide our partners through scalable learning journeys, 1:many resources, and 1:1 engagements that empower them to drive business value for our Customers. As the primary leader for developing Platform practices, you will collaborate closely with Partner, Sales, Customer Success and Trailhead teams to accelerate the growth of our partner ecosystem by creating and fostering a world-class community of educated and successful Partners that drive revenue and customer success.
You will be responsible for the development, communication and delivery of the Platform enablement strategy across partner tiers and segments. You will join a team of highly motivated individuals from technical and sales backgrounds whose core mission is to engage, educate and enable our Consulting and Reseller partners on pre-sales, sales, delivery, customer management skills and industry POVs to drive revenue and increase customer success. This role will report to the Sr. Director of Partner Practice Development.
You must have a strong sense of accountability in the enablement programs designed and delivered by the Partner Practice Development organization. You will balance strategy with ability to deliver formal and repeatable education, enablement, and engagement to develop the Consulting Partner ecosystem with a primary focus on North America and will guide regional Platform leads in EMEA, APAC, and India GDC. Your communication skills, both written and verbal, are paramount to establishing working relationships with business stakeholders and executives. Success in this role requires the ability to collaborate with and influence Partners, regional sales teams, supporting channel organizations, and other key stakeholders.
Responsibilities
• Build and maintain exceptional relationships with senior sales stakeholders in Product, Partner Sales, Partner Account Management, Sales, Solution Engineering and Customer Success Group to understand and align with their needs, business challenges and Partner enablement priorities
• Deliver Platform enablement webinars, workshops and other programs, embracing programmatic approaches that are relevant to partners and scalable across the entire partner ecosystem
• Contribute content and moderate discussions with partners in the Partner Community
• Provide regular updates on status and progress to senior stakeholders in Alliances and Product
• Identify business and technical enablement gaps and work across teams to facilitate content development and delivery prioritization and trade off discussions
• Leverage metrics and analysis to determine prioritization of enablement tools, programs and processes
Desired Skills/Experience
• Broad-based business and technology expertise with 15+ years of experience in implementation delivery or channel technical management role focused on enterprise level businesses or Global System Integrators like Accenture, Deloitte, PwC, Agencies as well as boutique and regional System Integrators
• Technical depth with Salesforce Platform and experience in building enterprise grade applications
• Proven success managing programs/projects that deliver success outcomes at scale; demonstrated leadership driving these results in large, fast paced, cross functional environments
• Ability to distill business requirements of Partner Sales and Account Managers with active listening skills and critical thinking
• Ability to strike a balance between big picture planning and detailed level execution tracking
• A deep appreciation and talent for simple solutions to complex problems
• Strong executive engagement and influence skills
• Flexibility and ability to adjust on the fly to new demands; sense of urgency
Expected Travel
25% - 50%
Posting Statement
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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.