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Global Security Director
WeWork
Seattle, WA, United States
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Global Security Director - Key Accounts
The Global Security Director - Key Accountsis the senior representative on the Global Security Team (GST) for the designated key account, and holds responsibilities across the entire spectrum of safety and security management for the portfolio. This role is an integral part of the global security team and is charged with the holistic security and risk management in multiple WeWork markets and locations. This position reports to the Head of Operations - Key Accounts
Seattle-based, Full-time, ~50% Travel, Domestic and International
Key Responsibilities
Applied to specified Global Major Enterprise Accounts
• Key Liaison with client security team
• Advise the Community Managers (CM), General Manager (GM), Director of Operations (DoO) and City Leads (CL) on safety and security needs
• Support new building openings by providing risk assessments, reviewing design drawings, and ensuring physical security concepts and support are enabled for the site
• Facilitate the completion of new building-opening checklists and follow-on maintenance schedules
• Manage all service requests for site repairs, maintenance, and projects including:
◦ Maintaining service records
◦ Troubleshooting security problems and assessing the need for external service
◦ Managing vendors and schedule service dates
◦ Managing expectations and ensuring timely completion of projects
• Conduct routine risk/threat assessments and provide the same to the GST
• Conduct incident response and investigations to the WeWork standard; ensure both regular compliance and quick support during emergencies
• Manage the regional security ZenDesk (helpdesk) ticketing system
• Assist in the execution of security upgrade projects
• Provide regional safety and security training based on GST requirements and Security Manager initiative
• Enforce budgetary compliance as it relates to service at each location
Critical Competencies for Success
• 10+ years of experience managing security operations in a corporate environment
• Solid understanding of all low voltage technology (CCTV, alarms, access control).
• Experience designing security for new buildings or facilities, to include placement of access control systems, cameras, and VMS systems, conducting risk assessments, and standing up security officers
• Understanding of basic networking concepts (IP addresses, MAC addresses).
• Demonstrated experience managing large scale projects with multiple deadlines and stakeholders
• Experience operating in matrixed environments with global reach
• Experience with helpdesk applications and service management software
• BA/BS degree or equivalent practical experience.
Beneficial Experience:
• Experience with S2 Access Control System
• Experience using Zendesk ticket management system
• Life safety training
The successful applicant will:
• Be a self-starter
• Be innovative and creative by nature
• Be a confident public speaker, with the ability to influence senior executives and stakeholders
• Demonstrate a high-level of attention to detail
• Be able to multitask across multiple platforms, departments, time zones, and cultures
• Be able to liaise with external safety and security organizations in a professional manner
• Maintain the highest professional standards within the WeWork message and concept
• Security is 24/7 - this role will require work out-of-hours and on weekends on occasion.