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Business Development Director
Salesforce
San Francisco, CA, United States
Job Details - this job has expired, please see similar jobs below
Business Development Director (Success Cloud)
Customer Success Group
Job Details
Seeking a Go To Market (GTM) Director to join our growing Customer Success team. This is a highly visible, collaborative position with quota-carrying responsibility for generating net-new and progressing sales pipeline each quarter. A successful GTM Director is a motivated self-starter who is hungry for a challenge. Your high-energy and professional persistence will drive targeted prospecting activities into a set of assigned accounts. The GTM Director will build a global team whose main focus is identifying, developing and creating new Success Cloud business opportunities for our sales teams.
Details
• Lead the development of sales processes, FAQ and CTA’s to further develop the Success Cloud sales process.
• Recruit, Train and Manage a Team of ECS and Business Development Reps
• Develop and manage 2-4 Sales Development Reps whose primary responsibility is to qualify incoming web and phone inquiries regarding Success Cloud
• Create a positive first impression with our prospects and customers by providing them with a world class experience
• Partner with our experienced Success Partners and Account Executives teams to develop creative programs and events to drive pipeline and close deals
• Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in Success Cloud
• Achieve monthly quotas of sourced qualified opportunities and closed business
• Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling) and create prioritized strategic target account lists within a defined territory
• Achieve quarterly quotas of qualified opportunities and pipeline progression
• Recruit for local and national events created by marketing
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Salesforce features and associated business benefits to address their needs.
Minimum Qualifications:
• Bachelor's degree from an accredited University is required
• 10+ Years of sales experience and experience leading and coaching a sales team
• Executive-level communication and interpersonal skills
• Ability to prioritize, multi-task, and perform effectively under pressure
• Strong knowledge of business processes (Sales, Marketing, Service, Support), and the ability to link business processes with product/technical solutions.
• Expertise facilitating customer meetings and presenting to an executive level audience in a concise, inspirational and convincing manner
• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
• Deep understanding of customer success principles, approaches and considerations
• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in
• Knowledge of sales organizations and approaches
• Knowledge of salesforce.com product and platform features, capabilities, and best use.
Salesforce is a team sport, and we play to win. Join us!
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