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Program Manager, People Operations
WeWork
New York, NY, United States
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The WeWork People Program Management team strives to create and deliver consistent service and support across people process, operations, and program management. The person in this role must be able to effectively engage and influence employees, managers, and leaders at all levels. They will partner with People team leaders to create, implement, and own strategic people initiatives.
This position will report into the Director, People Program Management and will be part of our global team as both a strategic partner and hands-on contributor focused on gathering business requirements, process optimization, and implementing people processes as we launch or enhance some of the most complex operations around the world.
Responsibilities
• Partner with People team leaders to create, implement, and own strategic people initiatives
• Lead and manage large scale, company-wide projects through planning, development, launch, stabilization and governance
• Manage multiple concurrent projects and/or projects with multiple workstreams that require inputs from cross-functional stakeholders
• Investigate ways to improve existing processes and fix pain points through automation, streamlining, and establishing shared services
• Manage and escalate project risks and issues as appropriate
• Measure the outcomes and outputs of projects and process improvement endeavors and leverage quantitative results to inform direction of the business
• Manage communications planning, change management and stakeholder alignment with periodic updates to process documentation such as point of contacts, process steps, workflows, and system access
• Support on the creation of cross-functional roadmaps, program reviews that can accurately capture performance
Qualifications
• MBA or Masters in human resources, general business, strategy is preferred
• Bachelor's degree in business administration, Human Resources or related field is required
• Minimum 5 years experience in consulting or project management in an HR capacity -- solid understanding for all of the disciplines within HR
• Must be comfortable working through ambiguity and uncertainty
• Experience working with cross-functional teams
• Project management tools and process improvement experience
• Experience working on concurrent priority projects
• Experience working across various levels of the organization
Working experience with Microsoft Powerpoint, Visio and Excel
Preferred Qualifications
• Project Management and Six Sigma certification and/or relative project management/process improvement experience
• Strategic, critical thinking with strong problem-solving skills and common business acumen
• Excellent quantitative skills: comfortable analyzing large volumes of data in a fast-paced and dynamic retail environment
• Expertise in MS Powerpoint, MS Excel data analysis/manipulation, including pivot tables, v-lookups, and chart creation
• Extreme attention to detail and data reconciliation
• Experience in Workday, HRIS and HR project management, working on projects that impacted the employee lifecycle
• Experience in management or Workday systems implementation process design