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Enterprise Community Director
WeWork
San Francisco, CA, United States
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Community Director, Enterprise
Goals & Objectives
• To create and oversee everything for enterprise operations and community in the portfolio
• Help manage the overall P&L responsibility for the portfolio
• Be the voice of your portfolio internally and partner with key functions such as real estate, finance, IT, digital, HR, development, sales marketing, and communications to grow the WeWork enterprise community
• Communicate the WeWork brand and lifestyle to the enterprise community, to highlight our culture enhancing benefits to corporate organizations.
• Lead the Community Management teams in your portfolio to achieve the following:
◦ Create a collaborative community environment amongst our members through events and personal introductions
◦ Ability to thrive in a matrixed organization
◦ Ensure that buildings are fully operational and processes are running smoothly
◦ Manage sales process and churn
◦ Team development and growth
◦ Manage all KPIs for the portfolio
◦ Core alignment with the company mission and values
Duties & Responsibilities
• Set the tone for the team, demand performance, and drive results while also growing the next generation of leaders in the market
• Responsible for all hiring and firing in the portfolio.
• Assist in programming the physical space with the DoD Team
• Engage in high level conversations with corporate heads of real estate, CFO’s, Heads of HR and other business leaders in target and prospect accounts.
• Help manage the P&L - member growth, occupancy, revenue & margins - managing budgets & pro forma
• Be ultimately responsible for health of community and experience of buildings
• Be ultimately responsible for performance of local community team and for local organizational health
• Navigate local regulatory status and work with legal on government relations
• Build and manage high level relationships and partnerships within the portfolio
• Partner with HQ to manage vendor relationships
• Mentor multiple teams in several locations to reach Community goals and execute on all objectives
• Act as liaison between your portfolio and the Regional GM
• Maintain WeWork brand standards in your portfolio
Experience & Requirements
• BA / BS or equivalent in Business, Hospitality or other related degree
• MBA preferred
• Minimum 10+ years experience in hospitality,workplace strategy, retail, startups, consulting or related experience with strong operational focus
• P&L experience required
• Managed organizations of 30+people
• Experience managing sales and building high visibility brands a plus
• Experience in real estate, facilities management or retail a plus
• Thrive in a fast paced environment while maintaining excellent attention to detail
• Strong communication, organization and project management skills
• Assertive and have a strong drive to develop those around you, being an inspirational leader
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Strong operations background
• Proven experience with Business scaling a plus
• Experience in planning strategic growth
Critical Competencies for Success
• Do’er:
◦ You do what you love!
◦ Credibility is earned at WeWork through execution and getting things
◦ You are able to get into the details and deliver results under highest expectations on time and
◦ Be ready to get hands-on with all aspects of the daily The buck stops with you.
◦ Pragmatism and outcomes orientation are valued and lead to
◦ Exceptional organizational and multitasking
◦ You thrive in a fast-paced
• Solution-centric:
◦ You have the flexibility to think outside the
◦ We don't do everything the traditional way, and are always looking to innovate and push the
◦ You have the ability to foresee and identify needs of the
◦ You take an innovator and creator’s approach to any issues that may
• Collaborator:
◦ There is no room for “I” at Every role and individual is in the organization to serve We.
◦ Builds trust across the organization by being a good listener and inclusively soliciting input.
◦ You are open to new and innovative
◦ You must present well and communicate clearly and effectively to upper management and internal
◦ You’re willing to adjust course when appropriate new ideas or objections are
◦ You love working with people!