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Senior Director, Product Management
Expedia
San Francisco, CA, United States
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Senior Director, Product Management (Hotwire - San Francisco)
Hotwire
Reporting to the VP, Product at Hotwire, this Senior Director will lead product management for several delivery pods, ranging from backend to partner connectivity to supplier facing to customer facing. They will drive product strategy across this pods and partner with multiple groups across the organization to innovate and inspire changes to the user experience aligning with Hotwire's unique brand promise. They will have to have an inquisitive mindset and desire to continuously push to learn more and seek out growth opportunities.
Responsibilities
• Partner with product and UX peers to create beautiful consumer experiences that are consistent with the brand's identity and promise.
• Oversee a team of product managers to take product concepts from idea through validation, shipping, measurement, and iteration.
• Prioritize and lead the development of new features based on clear criteria.
• Educate and mentor product and technology professionals, including establishing best practices for testing roadmaps and test development and analysis.
• Work closely with leaders from the business and supply teams, UX design, analytics, engineering, and marketing (and more) to deliver extraordinary products to our customers. Encourage collaboration with other Expedia teams.
• Present to senior executives and represent Hotwire product strategy with key team members.
• Build market and competitor awareness among the team. Ensure direct contact with partners and customers across geographies and segments to encourage customer empathy.
• Set and reinforce product goals. Actively monitor key business metrics and adjust team priorities as appropriate to deliver on financial and customer adoption goals.
• Find opportunities to improve processes and focus on providing solutions and delivering results.
• Build, guide, mentor and motivate and retain a group of extraordinary product management professionals.
Person Profile:
• Shown track-record of at least 7+ years’ product management experience.
• Experience with mass-market e-commerce sites or apps.
• Experience leading product teams establishing product roadmaps and ensuring teams deliver on key achievements.
• Experience building product forecast models including customer adoption and financial forecasts.
• Experience in Agile software engineering environments and validated ability to partner successfully with engineering teams ensuring prompt delivery.
• Demonstrated understanding of mobile and web technologies and user experience design patterns, and the innate curiosity and eagerness to keep learning.
• Deep background with A/B testing methodology and web technology.
• Deep experience with web and mobile analytics tools, and ability to directly pull data (e.g., Omniture, Google Analytics, SQL).
• Ability to navigate the complexities of multiple internal and external stakeholders.
• An accomplished team leader able to hire, mentor and develop high performing teams.
• Proven ability to deal with ambiguity and work well under pressure to meet deadlines within short time constraints and have superior partner management skills.
• Strategic thinker combined with planned execution. Excellent problem-solving skills, self-motivation and the capacity to work under pressure and tight deadlines.
• Bachelor’s degree or master’s degree, MBA is a plus.
Why join us?
• Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
• Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
• If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.