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Director, Revenue Operations PMO
Salesforce
San Francisco, CA, United States
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Finance and Operations
Job Details
This role will be responsible for driving change for the global Revenue Operations team to help the organization become more efficient while providing increasing levels of support for the sales organization. This will involve managing the PMO and a team of change agents.
The role encompasses a variety of responsibilities including project management, strategic planning, and business analysis. In some cases the Director, RevOps PMO will be driving and managing change, act as business process representative for the team in larger cross company initiatives, improving repeatable project execution standards, and manage the PMO intake and ROI process.
In this role, you will partner with various teams to analyze process, define problems, improve process, develop business requirements, and partner with IT and other business partners to solve the groups challenges and scale for the future to meet our long range growth plans.
Responsibilities:
• Identify and create efficiencies and ways to drive to common process
• Manage change efficiently, minimizing disruption for the organization while executing with excellence
• Program & project management, business process analysis, strategic planning
• Document business requirements, including business value and stakeholder alignment
• Manage project & systems prioritization process with strong emphasis on return on investment
• Liaise with IT and other organizations to drive process and system solutions
• Assist in driving projects through the entire project lifecycle with your stakeholders, including defining project goals, development of comprehensive cross-functional project plans.
• Facilitate cross-functional coordination across projects, establish and lead working group meetings and manage workstream dependencies and the impact on downstream working groups.
• Track accomplishments, milestones, key issues and change control, clearly communicate status, risks and remediation plans to executive stakeholders.
Requirements:
• Teamwork – acts as a catalyst for formulating a team-oriented environment to achieve common goals.
• Accountability –assumes ownership for achieving personal and team goals.
• Results Oriented – able to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes. Has a sense of urgency and fosters the same in others. Demonstrated ability to scale and improve business processes.
• Change Oriented – works effectively in the face of ambiguity, shifting priorities, and rapid change. Maintains a positive outlook in difficult situations.
• Problem Solving– able to assess situations and make decisions in a systematic and decisive manner. Effectively uses data as a tool for decisions, innovates and challenges the status quo.
• Communications– able to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibly, and have strong communication and influence skills with the ability to partner with stakeholders to help make better decisions and positively impact outcomes.
• Strong leadership/ management experience fostering a happy team and drive/ support team talent development
• 10+ years experience of program and/or project management experience, experience running a PMO.
• 5+ years direct people leadership responsibility including managing
• Experience in sales operations, commissions or other sales support functions
• Experience with compensation plans in an environment with automated commission payments, CRM, sales alignment, sales crediting, and quote to cash processes.
• Bachelor’s degree in an analytical discipline; MBA a plus.
Posting Statement
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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.