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Senior User Experience Researcher
Groupon
Palo Alto, CA, United States
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Excited to change the face of local commerce? To provide insights to create products that drive deep engagement between consumers and merchants? Love to work with cross-functional teams to create awesome end-to-end experiences across platforms and devices?
Groupon is hiring a Sr User Experience Researcher to play a critical role in developing our local commerce experience. We're looking for someone who is passionate about human-centered design and has a proven track record for leading research projects with cross-functional teams. You will join a centralized design team of product designers, UX researchers and UX content strategists working on consumer and merchant products.
Responsibilities:
• Organize and lead kick-off meetings with an energetic and enthusiastic team
• Be responsible for designing, conducting, analyzing, and presenting research, in a fast-paced Agile software development environment, from early strategic direction through post-release validation
• Employ a wide range of research methods including strategic design research and contextual inquiry, participatory design workshops, formative and summative usability studies, analytics and UX metrics, and customer advisory councils
• Lead research projects with cross-functional stakeholders including designers, product managers, and engineers, ensuring that all stakeholders participate in the research and experience customer insights.
• Track, communicate and evangelize insights, goals and metrics to project teams
• Work with minimal supervision on multiple concurrent projects with global, multi-disciplinary teams
Requirements:
• First and foremost, applicants should be awesome, empathic design thinkers who can engage in an end-to-end experience, from vision to production
• BS in Human-Computer Interaction, Cognitive Science or related field
• 3+ years executing ethnographic and usability studies to evaluate complex workflows across rich software interfaces on the cross-platform web and mobile apps
• Experience evaluating global web and mobile e-commerce solutions
• Experience evaluating analytic data visualization and dashboard design is a plus
• Experience with UX design in an Agile development process
• Superior verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, technologists, and stakeholders
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.
Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our employee resource groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.