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Professional Services Advisor
RingCentral
Denver, CO, United States
Job Details - this job has expired, please see similar jobs below
Description
The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start up environment? We are looking for candidates with an entrepreneurial spark!
As a Professional Services Advisoryou must work with our customers to ensure adoption of the RingCentral system wherever the client happens to be in their technological journey. A successful advisor is part technical guide, part account manager, and part detective and part teacher. Sounds like a lot of moving parts? The PSA must work with the client to ensure their network will support the RingCentral system. Since our system is Cloud-based and therefore network driven, the customer network is of the utmost importance.
We may have to show the client how to log in to their router/firewall and configure port triggering. We may have to have them send pictures of the equipment in front of them because they don’t know which box is which. The PSA must be good at conveying how the system works, teaching the client to setup and configure the system themselves in an ongoing capacity as it is a self-managed system.
RESPONSIBILITIES:
• Teach customers how to initially setup their RingCentral account and all the items included within.
• Determine the causes of client pain-points and eliminate them where they hide.
• Review, teach and explain complicated call routing and how to set it up in an environment where there are five possible ways to achieve the same goal.
• Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations.
• Create a positive and comfortable environment in which the customer can learn.
• Stay in constant contact with the customer to schedule training, therapy, and reassurance sessions.
• Keep up to date with all professional services engagements: ensuring all appointments are scheduled, any questions that come up during the initial set up are answered, and keeping detailed notes of what has happened throughout the entire process.
• The customer must feel that we are there for them each step of the way.
• Show the customer the best ways to communicate with our support team; essentially teaching the client how to speak the language of RingCentral support.
• Scheduling skills are required as a typical day could include 5 to 6 meetings, while juggling phone calls, answering emails and updating notes in between each meeting can occur.
• It’s alot and can make you feel like you’re pulled in 5 different directions at once, but it is absolutely worth it.
QUALIFICATIONS & SKILLS
• Bachelor’s degree in a business or technology discipline is desired by not required.
• 3+ years in customer focused role – post sales technical support.
• 2+ years of communications, telephony, and/or networking experience is highly desirable.
• Experience with technical networking terminology and topographies are highly desirable.
• Ability to work efficiently in a highly demanding, team-oriented and fast paced environment.
• Ability to travel +75% of time. This is a travel intensive position.
• Self-motivated with the ability to dive right in, be effective and make a difference.