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Senior Manager/Director, Technical Program Management
Salesforce
Indianapolis, IN, United States
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Senior Manager/Director, Technical Program Management, Marketing Cloud
Products and Technology
Job Details
The Senior Manager/Director of Technical Program Management for the Marketing Cloud will build and drive the operational backbone for the Salesforce Marketing Cloud. This person will partner with our leadership team drive the Marketing Cloud strategy, in addition to helping to plan, organize, and work with teams to help execute the vision for our key initiatives. The SM/Director will also represent the the Salesforce Marketing Cloud release plan, priorities, and business requirements to groups throughout the organization.
The Role:
• Build: The operational backbone for your Cloud Business Unit; drive the organization and cadence of work for every release and planning cycle.
• Lead: Functional and technical delivery of team-, org-, and company-wide initiatives from Idea-to-Customer. Be the “Go To” in leadership, transparency, and visibility for the entire Technology & Products organization.
• See: Around corners and anticipate risks. Find and resolve the issues before they become blockers.
• Partner: For healthy relationships with diverse technical & non-technical roles spanning Drive: People across multiple teams.
• all organizational levels.
• Manage: The resource allocation and team optimization required for effective product delivery. Apply your Agile Development domain knowledge to push & pull the right optimization levers whenever needed.
• Influence: A diverse set of stakeholders with your excellent relationships, commitment to driving good decisions and domain expertise in SaaS product development and Enterprise software.
• Communicate: With clarity, brevity and purpose. Demonstrate your energy and passion when presenting thoughts and ideas.
Responsibilities:
• Execute the Initiative or Cloud BU’s release plan and represent the Cloud’s priorities and business requirements to groups such as: other Clouds, Release Management, Infrastructure, Adoption, Legal, and Customer Success.
• Partner with your Leadership Team to develop and drive strategy.
• Own and manage executive level meetings and planning activities.
• Prepare Cloud leadership for Salesforce senior executive planning reviews.
• Support your Cloud’s SCRUM teams by ensuring alignment, driving to dates, dependency management and running Sprint Reviews.
• Identify and drive special projects within your Cloud, across Clouds, and for Salesforce.
• Your deliverables: release plans, scope of work and backlogs, inter-cloud dependencies, release-cycle execution, key meeting and forums management, removing all obstacles and driving all issues to resolution.
Required Skills, Experience & Qualities:
• 5-7 years of Enterprise Software program management experience on progressively more complex and simultaneous programs.
• BS or MS in Computer Science, Computer Engineering, Management Information Systems, or equivalent work experience.
• Excellent track record and at least 3 years of successfully implementing and managing SaaS product development programs; keen understanding of the SaaS business model and its product development lifecycle.
• Understanding of web technology, infrastructure processes, and product lifecycle; ability to adjust and apply this knowledge in a dynamic environment using Agile methodologies.
• Demonstrated domain expertise in synthesizing broad span of data and inputs and distilling into essential priorities and succinct executive action plans.
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
• Deep appreciation for the Customer mindset. Proven ability to think Customer-first; successful track record in building strategies and solutions to meet Customer needs.
• Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
• Energetic self-starter passionate about professional integrity and excellence with a positive attitude and contagious enthusiasm.
• Ability to thrive in a dynamic, fast-paced, environment where you must take on multiple responsibilities and do what it takes to get things done.
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