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Director, Product Management
Salesforce
Bellevue, WA, United States
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Products and Technology
Job Details
The Infrastructure Delivery Engineering team works across our Cloud Business Units driving programs that deliver innovative, enterprise cloud solutions for our customers. We are the Grease, Glue & Coach that create delighted users, thriving teams, and innovation everywhere.
About you
• Loves to wear multiple hats
• Leaps tall buildings in a single bound-bringing the whole team with you
• Keen reader of people, culture and team dynamics; builds the relationships to make things happen
• Highly functional in an dynamic, challenging environment bending between the tactical and strategic
• Top-notch executive presence and communications superstar
• Able to balance the needs of infrastructure delivery with an agile mindset
Top 5 reasons to join our team
• Thrive in a culture of ownership, delivery, and innovation
• Be a catalyst for change and drive the end-to-end delivery of world-class technology solutions
• Enjoy a hyper-transparent flow of information, conversation, and ideas
• Innovate and invent the future of Agile and Social program management.
Your Impact
• Gather requirements for and lead the program to integrate our disparate testing platforms for new products and services
• Develop trusted relationships with key technology and functional leaders & stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the program
• Discover opportunities for and influence change and rally adoption. Drive alignment towards these changes using the organization V2MOMs (Vision, Values, Methods,
•Obstacles and Measures), our planning cycles and through influencing team backlogs
• Identify and drive resolution of systemic challenges
• Ensure data is collected and presented to appropriately inform decision making for mitigating risks and resolving issues
• Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and learning; promotes continuous improvement
• Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives
• Monitor and resolve end-to-end process for things like: repeating pain points/sticking points, blockers
• Drive for clarity to keep teams moving forward
• Seek to continuously grow by proactively seeking and embracing constructive feedback. Provide the same level of feedback to colleagues to encourage an open and collaborative culture
• Build plans and mitigations to address pain points to ensure the alacrity of the cloud and/or program
Basic Requirements
• 6+ years of strong technical program management experience
• 3+ years of solution management experience for infrastructure, software, or online services (SaaS experience)
• Thorough understanding of infrastructure and software development processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies
• Agile experience in an infrastructure environment is not required, but an understanding of agile and an ability to think agile is required
• Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment
• Excellent analytical and problem solving skills with a history of hands-on, detail orientation
• Ability to establish credibility and rapport with executive, technical and non-technical team members alike
• Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, technical operations, software engineering and customer support.
Experience as a Product Manager and/or Product management a plus
• A service oriented minded person who “Thinks Customer”.
• Degree in computer science desired
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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